Giridhar Parthasarathy

Giridhar Parthasarathy Email and Phone Number

Chief Technology Officer and Director of Business Development @ HexaTech Technologies
Doha, QA
Giridhar Parthasarathy's Location
Chennai, Tamil Nadu, India, India
Giridhar Parthasarathy's Contact Details

Giridhar Parthasarathy personal email

About Giridhar Parthasarathy

Digital Transformation Leader with proven track record of incubating and launching highly innovative & scalable customer centric Opti-Channel Contact Center solutions, AI Powered Digital Customer engagement products & platforms across Self Service Channels, Mobile and Social Media.Hands on experience in conceptualizing and driving high ROI yielding digital strategies, product portfolio and go-to market plans for BFSI, Airlines, Insurance, Retail and Telco domains.Innovative and Creative Product Owner with a proven capacity for driving end-to-end product process, from initial research and conception through product roadmap and launch. Keen talent for leveraging voice of the customer insights to deliver on unique needs and emerging market trends.Support Client throughout all stages of their business and digital roadmap, generating innovative ideas; shaping them into valuable digital products and experiences, launching products rapidly, and continuously optimizing the experience based on data & insights.Very ambitious and working towards making Digital Customer Engagement, a reality.Writing Business case based on Realtime facts and analyze the problem statement with solution is one of my core strengths to success.Current achievementsInnovative & Strategic Projects – Call Steering (Conversational IVR, Virtual Assistant AI) powered by Nuance NLU, NLP), Voice Biometrics, Dynamic Artificial Intelligence (RPA Bots, Predictive and Proactive Analytics), Visual IVR & Outbound reach, Hybrid ChatBot, Whatsapp n Banking, Social Channel for Recovery & Collections, Digital Social CRM, Mobile Lite Apps and few other Digital Initiatives like Paperless BankingRecent AwardsBeing Passionate on Innovation, received multiple awards and recognition from the largest banks and sponsors in UAE.Best Innovative Idea Champion 2017 for CBI Bank to implement Emirates ID Card reader in a PINPAD/POS Terminal.Star Performer Award 2016 from SR Intelligent Solutions.Best Innovative Idea Champion 2015 from Emirates NBD for Call Steering – Voice Banking EVA (Winner) and Whatsapp as a Channel (First Runner-up).

Giridhar Parthasarathy's Current Company Details
HexaTech Technologies

Hexatech Technologies

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Chief Technology Officer and Director of Business Development
Doha, QA
Website:
hexatech.tech
Employees:
14
Giridhar Parthasarathy Work Experience Details
  • Hexatech Technologies
    Chief Technology Officer And Director Of Business Development
    Hexatech Technologies
    Doha, Qa
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  • Independent Consultant
    Technical Consultant - Innovation And Emerging Technology
    Independent Consultant Nov 2007 - Present
    Chennai Area, India
    Domain expert in Contact Center, IP Telephony, AI, RPA, ML, Hybrid Bot and Customer Interaction Management Solution for leading Telco, Banks in Middle-East, United States, Australia and India.My focus is to automate the end-2-end CX journey across various touch-points, to deliver a superior CX, through digital frameworks and services.Worked as Technical Consultant for top clients like Burgan Bank, UNFYD, ENBD, Commercial Bank International, Du Telecom, Qatar airways, Bank of America, CCS USA, Real voice, GBM Dubai, Synechron Dubai, SR Intelligent, Paytel and more.
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  • Burgan Bank
    Technical Consultant - Uc & Cc
    Burgan Bank Nov 2021 - Oct 2023
    Kuwait
    Project – IP Telephony UpgradeInvited to study the Current Voice Infrastructure and provide consultation to design a State-of-the-art IP Telephony and Unified Communication for the Bank.Scope includes System Study, Documentation, Roadmap Architecture, RFP Preparation, Release, Technical and Functional Assessment of the proposal Solution.Assessed solution offering MITEL, CISCO, Huawei, Yeastar, AVAYA AURA and IP Office.Successfully Implemented Avaya Aura UC Core solution for Burgan.Project – Contact CenterReview, analyze and resolve all the IP Segmentation observation on the Genesys Contact Center suite and managed the project to build CC DR in the new premises.Migrated Voice Gateway from Huawei to CISCO VG to provide SIP Trunk for Genesys CC and also migrated Agent Voice Recording from Logfinity to GIR (Speechminer).Studied the Genesys CC Cloud Architecture including roadmap, advance features, Ai capabilities, BCP, data security, provision to build and deploy microservices, Open Integration etc and submitted a detailed roadmap to the Executive management for a future proof Contact center.
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  • Smartconnect Technologies
    Senior Technical Consultant
    Smartconnect Technologies Apr 2019 - Oct 2021
    India
    Provided substantive project advisory services and technical assistance to the product development team (UNFYD) and external partners of the Project.Supported team members in their programming activities to develop adapters for integrating UNFYD with legacy UC solutions to extend voice capabilities.Contributed to the development, test, refinement and documentation of ongoing operational and product sustenance activities.
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  • Āhārya
    Chief Consultant
    Āhārya Feb 2018 - Oct 2021
    Chennai, Tn, India
    Engaged to build a Retail Product developing company from just an idea to a business with a small team developing a solution from small business promotion.Built and implemented the strategic roadmap for kouko and aharya’s international market while overseeing market development, advertising and marketing strategies.Created and set up the implementation of the business and sales development procedures and process.Developed marketing strategies while maintaining business sharpness and the ability to weigh up the beginning of new business.Identified potential global markets and determined the demand for product services and tracked the progress on global market.Responsible for directing advertisement, business development, special project management and promotional programs.Gave new positioning statement, corporate identity and new business plans.Monitored online advertising and social media campaigns to assess success of differentstrategies.Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications.Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach.Gathered competitor data, analyzing pricing, product sales and marketing strategies.Developed relationships with customers and presented promotions that increased shelf space, sales and profit.Communicated effectively with clientele to maintain customer satisfaction and loyalty.Developed effective working relationships with all Customer and Company representatives andmonitored business development program while working with internal staff, artisans to approvenew concepts and resolve challenges to ensure achievement of key objectives while implementing consumer research.Generated new exclusiveness and preference business by developing customized products for existing and new prospective customer.
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  • Servion Global Solutions
    Practice Head & Program Manager
    Servion Global Solutions Oct 2004 - Oct 2007
    Chennai, Tamil Nadu, India
    Handled 30+ Multi-Functional Offshore Product Sustenance, System Testing & Re-Engineering team for AVAYA AIC, Envox Worldwide and Apptera USA.Handled Dialogic & Envox Self Service Practice providing technical support to 15+ product and project team members.Developed reusable Framework using Envox CT CDE & Envox CDP to ease development of IVR application.Participated in many Envox USA PS engagement as onsite resource to design and develop complex applications. Developed Process Automation apps using Attachmate Screen Scrapping tools.
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  • Savant Technologies
    Team Leader - Osd
    Savant Technologies Dec 2003 - Oct 2004
    United States
    Led the off-shore development center for Sentori Inc, provider of CRM and CIM solutions for leading Telecom Solution Provider in United States.Developed the first LNP (Local Number porting) for Americas Giant Telcom carrier Verizon and Sprint Wireless. Developed the first Family Shared CDMA mobile tariff for Sprint Wireless.
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  • Bay Talkitec (P) Ltd.
    Project Leader
    Bay Talkitec (P) Ltd. Feb 1998 - Nov 2003
    Chennai, Tamil Nadu, India
    Active team member in one of the early startup companies researching and developing product and solutions integrating Computer with Telephone System (CTI).Managed and performed design, develop, test and implementation of CTI-IVR applications for Department of Telecommunication, Leading Banks, CDSL, NSDL, Airlines, Roadways, Railways, TSP, MSP, Hospitals and various government bodies. Developed Process Automation apps using Moxa Parallel & Serial port communication devices.Some of the popular products we developed these days are National Train Enquiry System, PNR Enquiry, Flight Tele-Checkin, Phonogram (replacement of Telegram), Lift Announcement System, Airport Boarding Hall Announcement System, Train / Bus Station Platform Announcement System, Election Campaign System, Police Hotline Alert System, Email Multiplex (replacement of traditional SFMSS telegraphic messaging system), Blood Bank Helpline, Telephone Banking and Tele-Depository system for Bombay Stock Exchange, Server based Call Center using Dialogic Boards.

Giridhar Parthasarathy Skills

Telephony Ivr Cti Vendor Management Call Centers Telecommunications Call Center Service Delivery Acd Unified Communications Integration Pre Sales Rfp Voip Rfi Business Services Contact Centre Solutions Voice Services Call Steering Voice Biometrics Video Banking Software Project Management Requirements Analysis Business Analysis Consulting Strategy Program Management Contact Centers Team Management Management Voice Over Ip Customer Relationship Management Solution Architecture

Giridhar Parthasarathy Education Details

Frequently Asked Questions about Giridhar Parthasarathy

What company does Giridhar Parthasarathy work for?

Giridhar Parthasarathy works for Hexatech Technologies

What is Giridhar Parthasarathy's role at the current company?

Giridhar Parthasarathy's current role is Chief Technology Officer and Director of Business Development.

What is Giridhar Parthasarathy's email address?

Giridhar Parthasarathy's email address is gi****@****ail.com

What schools did Giridhar Parthasarathy attend?

Giridhar Parthasarathy attended N.i.i.t, Envox Worldwide, Usa, University Of Madras.

What are some of Giridhar Parthasarathy's interests?

Giridhar Parthasarathy has interest in Science And Technology, Children.

What skills is Giridhar Parthasarathy known for?

Giridhar Parthasarathy has skills like Telephony, Ivr, Cti, Vendor Management, Call Centers, Telecommunications, Call Center, Service Delivery, Acd, Unified Communications, Integration, Pre Sales.

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