• Manage, retain and grow enterprise customers across industry verticals in Europe, USA and Asia• Establish strategic touchpoints within customer org, comprehensively understanding process flows and addressing business challenges using the company’s AI platform • End to end project management of complex solution deliveries for strategic accounts by coordinating with multiple teams within MSD, technology partners and customer stakeholders• Conduct periodic business reviews (MBR/QBR), analyzing key metrics and presenting ROI to drive customer retention and account growth

• Spearheaded digital transformation initiatives for enterprise accounts in automobile, FMCG, and Pharma sectors, implementing Worxogo’s AI SaaS product• Established and maintained relationships with key stakeholders, conducted workshops to define KPIs, provided product training, and managed the program lifecycle• Led pilot projects in new industry verticals, resulting in $200k-300k ARR conversions and implemented improved adoption strategies• Managed a team responsible for driving Customer Success Operations for portfolio accounts

• Provided strategic marketing consultation for CMOs of major retail brands, implementing the company’s loyalty platform to streamline accrual and redemption of reward points• Assisted retail brands in achieving Return on Investment (ROI) on their CRM systems through targeted marketing campaigns, leveraging deep analytical insights on consumer shopping behavior and key business metrics obtained from our consumer data platform• Managed targeted digital advertising campaigns across Facebook, Instagram, and Twitter, reaching a million customers monthly• Successfully sustained and grew the business of 5 strategic accounts, resulting in contract renewals worth $0.5-$1 million by demonstrating the success of the loyalty program

• Managed major growth accounts, serving as the primary contact for Airtel networking solutions across sales, service, project delivery, and collections• Oversaw technical sales, business development, and strategic positioning of core networking products, leading complex project implementations in collaboration with internal and external teams• Conducted Strategic Account Planning to drive long-term customer value and satisfaction, enhancing account and product penetration• Recognized as the best debutant of the year for achieving 200% of the target, securing the largest single deal in the region with an ARR of $0.7 million

• Managed key accounts based out of US and UK like Rolls Royce, Thales and ABB with precision part manufacturing needs• Systematically managed client contacts, leads, opportunities pipeline and tracked them to closure through Salesforce• Served as an interface between internal teams and clients to ensure timely product delivery as per the PO terms• Awarded Certificate of Appreciation for new product development and onboarding of Rolls Royce as a strategic customer