 Heading Global Operations for Life sciences & Services Business Unit, Responsible for driving order booking, revenue, margin, demand management, financial planning, invoicing and collection Responsible for Order to Cash life cycle - Demand creation,hygine,NetAdd forecast, collaboration with Talent supply chain team for fulfilment. Driving order booking for the Business unit which includes budgeting, Forecasting, Pipeline creation and driving sales team for closures. Revenue forecasting, cadence with Sales & delivery leaders on weekly basis and tracking project and opportunity wise revenue for the business unit. Driving Margin improvement for the unit and working with Delivery partners in identifying accounts specific short term and long-term margin levers which includes driving utilization, fresher mix, PPC reduction, head count optimization, Investment & Non billable optimization and SG&A optimization.

Heading Workforce Management & Business operations functions for the organization and leading a team of 30+ members. Managing end to end order to cash Life cycle – reviewing funnel, Demand management,Fullfilment,NetAdd and Revenue Forecast. Managing end to end Demand life cycle management - Responsible for driving fullfilment through Internal & External channel, Bench Management,Utilization,Train & Deploy. Interlocking with Business unit heads on weekly basis to identify future business forecast and plan proactively.  Responsible for end-to-end operations – Demand creation,Allocation,Time sheet management,Billing and tracking revenue  Drive margin improvement across Key accounts through Delivery Partners System enhancement-implementation of new Processes

• Responsible for Delivery operations, Revenue growth, Profitability. • P&L Management and co- own P&L with delivery Heads and Finance partner, design and roll out account specific cost optimization tracks and drive for end to end closure.• Responsible for margin recovery in low margin accounts through adapting various margin improvement levers.• Drive Operations parameters like rookie ratio, offshoring, Bulge mix, Movement to low cost center.• Drive revenue growth through change requests, net sale and farming• Drive cost optimization through productivity improvement, Automation, offshoring, Low cost center movement and vendor cost reduction through various levers.• Coach and enable Account Delivery Teams to identify and adopt levers of cost optimization.

• Responsible for Driving Revenue and margin for India business unit.• Transformation road map for large accounts, track and report progress till closure.• Drive Automation – Perform data analytics to identify scope for ticket reduction, worked with delivery leads to implement end to end solution. Key accounts like PWC, Saudi airlines, Genpact, Suzlon, HDFC bank and GSMC platform.• Lean Field services: Restructured filed services model for pan India which resulted in productivity improvement and cost reduction.• Designed and implemented cost effective shared support Model for Global clients which resulted in cost effective delivery model – GSMC ( Ticket based costing )• Driving Operations parameters, productivity and vendor cost reduction.

Head count Planning, Deployment, Competency building, Career frame work for employees.Rookie life cycle management.Revenue enhancement through T&M fulfillment – Planning & DeploymentResource fulfillment through internal & external channels for both volume & value skills for India, ME & KSAJob Rotation to improve ESAT & Cot of deliveryTalent engagement & Performance Review of Contract StaffManage talent pool and increase billability of the Business Unit

Responsible for Program Governance – End User Computing, Data Center Management for Key customersClient Engagement, SLA Management and customer satisfactionManaging Key customer stake holders and operations Project Roll out & Vendor ManagementDesign and Implementation of process as per SOW.