An astute professional with nearly 11 years of rich experience in Operations Management, IT Service Management, Process Improvement, Program Management, etc. with a constant drive to learn, experiment and deliver excellence.A strong team leader and motivator, fostering an atmosphere that encourages highly talented professionals to balance high level skill with maximum productivity with exceptional planning, execution, negotiation, and interpersonal skills. Excellent technical skills with proven abilities in driving escalations, continuous quality and productivity improvements and also building strong cooperation throughout the overall incident cycle. An effective communicator with honed planning, interpersonal, analytical and problem solving skills.