Partnering with Delivery and Transition Team during transitions.Creating Due Diligence, to understand the end-to-end for setting minimum standard for identifying the right talents, Pre-KT, KT, Go-live & nested plans to ensure effective execution of each of the stages through the team involved in the transition.*KT - Knowledge Transfer

Location Lead for a global project that is effectively running in India and Philippines for a thorough market research and understanding industry requirements and developing training curriculum and content internally for the Foundation and Intermediate levels.

Identified challenges and helped setup a global (based in USA) telecommunications business in Teleperformance's Gurugram Campus. Hiring and training were major challenges for this captioning/interpretation business. With a strategic plan, business size grew from 20 to 250 resources within 6 months. We were also able to setup the business in other locations following the same action plan.Owned tasks - Recruitment, Training and Certifications and OJT (on job training).