Managing the OneNetwork, L1 NoC for Pune Zone for Monitoring of Access network,last-mile network, NGN network and node-Bs (OMCR)Service Desk Management for OneNetwork,L1 NoCLeading the team overseeing the Service Fulfillment of various Managed Leased Line Services.Broadband and FTTH service provisioning Forecasting requirements for next generation platforms based on customer challenges, evolving trends and competitive landscapeDesigning solutions for Leased Lines service delivery based on customer requirements and media availability.Engaging with System Integration (SI) and guided the vendor team in service delivery.Ensuring Service Assurance in compliance with SLA for different types of Leased Lines.Played key role in establishing OneNetwork (L1 NoC) for Pune Zone.Playing a key role in requirement analysis and provided design inputs for implementing an integrated service assurance module in the 'BSNL Prabal' portal for Leased Lines.Designing the service flow and hierarchy framework for the trouble ticket journey in Prabal+ PortalAs a broadband access network expert, successfully led the Proof of Concept (PoC) for MPLS Leased Line fulfillment through the broadband access network, clearing legacy bottlenecks, reducing time-to-market, and cutting implementation costs.Played a key role in rationalizing the work-order flow in Clarity to incorporate attributes related to the broadband access network and last-mile franchisee.Supporting Trials and PoCs that enable complex product and solution sales

Led the team in monitoring and maintaining the Broadband Access network, overseeing DSLAM, OLTE, and OCLAN elements.Played a crucial role in migrating broadband customers from the legacy access network to the MPLS-TP-based New Generation Packet Aggregation Network (MNG-PAN), guiding and reviewing vendor work.Consolidated and standardized customer service, service provisioning, and network element mapping data for the MNG-PAN migration.Successfully planned and executed seamless customer migration during the transition to MNG-PAN.Orchestrated the integration of mobile 3G Node-B through the broadband access network.

As-is analysis for network and IT Apps migration from legacy systems for Fixed and broadband servicesContributed into entity & attribute mapping of as-is and to-be system data elements.Coordinated with Vendor teams on migration from legacy CSMS billing/provisioning to unified OSS platform Clarity and BSS platform SAP-CRMGuided on data quality, data cleansing & data reconciliation testing.Planned for cut-over preparedness and migration.Planned and orchestrated CSC setup to integrate with Clarity systems.Fostered CSC staff to work on newly migrated centralized CRM and Clarity systems

Led Customer Service Centre operations including CRM, provisioning, complaint redressal of fixed line as well as mobile customers.Worked on Kenan-Arbor Provisioning GUI for Cellone prepaid and postpaid base.Prepaid SIM and GSM recharge voucher inventory managementOversaw telecom infrastructure management and development in SDCAPlanning and Validation of WiMax 802.16e network: ASN,CSN,HA,BTSManaged legacy IVR system for Leased Circuits service assurance for Pune regionRedefined IVR flow to address service docket journey of leased line faultsSuccessfully identified revenue leakages in working Leased Lines by analysing legacy provisioning and billing systems in collaboration with Boston Consulting Group for Pune regionImplementation of WiFi network Data normalization and reconciliation of customer data, customer service and service provisioning data for leased lines.

1) Selected in the 1st merit batch of BSNL MH Circle in All India JTO recruitment exam of year 2001.2) Undergone extensive Orientation, Phase I-II Trainings (Telecommunications Concepts of Telephony, Switching, Transmission, Wireless Access Network, Billing, etc) and exhaustive hands-on Field Telecom training programme covering 6 months.3) Telecom infrastructure Development and Management in SDCA4) Maintenance of Copper Network and Wireline Switches 5) Handling Customer Services 6) Maintenance of Remote Rural Telephone Services on CDMA, GSM, WLL,VPT,DSPT7) Successfully launched GSM services in inaccessible and remote rural area