Girish Badrinarayanan Email & Phone Number

Bengaluru, Karnataka, India

Assess on ground customer delivery and success modelBuilt a strong customer success playbook in under 6 months to kick-start operationsHired a strong and enthusiastic team to pave the way for customer success operationsDesigned a strong OKR model with leadership to align business goals with the teamCustomer Success Playbook Design and ImprovementLed Key Enterprise Engagements to drive expansion and renewals

Bengaluru Area, India

Responsible for renewals and upsells in key strategic accounts in APAC for CourseraDefine and evolve Customer Success Playbook - contribute to customer success process excellenceBuild and elevate senior stakeholder client relationshipsStrong solutioning skills to consult clients on skills planning and product adoptionStrategize with cross functional teams such as Sales and Marketing to evolve Go to Market StrategiesIn Depth understanding of Coursera's Product Portfolio to deliver strong and compelling narratives to clientsOrchestrate client product feedback to product management Build and execute Success Plans with customers to drive healthy product adoptionOwn internal OKR's on a quarterly basis to evolve Customer Success Playbook - examples include Develop Success Plans, Empower Team on Product Features, Share Best Practices from Customer EngagementsBuild Industry specific narrative to develop deep narratives for product adoption

Bengaluru Area, India

Lead Pre Sales for Enterprise and Commercial B2B accounts for Pluralsight in India & APACSolution Consulting - develop solution architecture mindset to skills consult clients during pre sales cycleEvolve Customer Success Playbook in the regionEngage with Professional Services to develop Skill Strategies and Competency Maps for Enterprise CustomersBuild ROI Models with key client stakeholders to drive the value of the On Demand Learning PlatformStrong Discovery Skills - Drive business discovery conversations with Key Customer Stakeholders [ CLO, CHRO, CIO/CTO, Delivery Heads] to align requirements with product portfolioConduct Value Demos and Product Presentations for Pluralsight Product PortfolioProduct Coach - Deliver Sales and Customer Success Enablement training in India & APACSpeaker at Industry Marketing Events for PluralsightDirectly influence Go To Market strategies for Solution Sales in APAC

Bengaluru Area, India

Responsible for orchestrating large Services deals involving IT Transformation for Enterprise Clients across the Globe at CSC.

Bengaluru Area, India

- Senior Solution Architect in the area of Enterprise Mobility.- Work with enterprise clients across the globe to understand their business requirement and develop/design a right solution strategy for the customers.- Requirements Gathering, presales, solution architect, business development and interaction with sales/delivery teams is a key function of the role.- Interact with Line of Business Heads, IT Teams & C-Level executives.- Strong focus on end to end presales life cycle from requirement gathering to solution design.- Focus in the area of Enterprise Mobility to draw out strong Mobile Solutions for the customer.- Overall presales experience in the area of Mobility, Database & Cloud Solutions.

Bangalore,India

a)Technical Consultant (Presales) for Database and Technology platforms at SAP India.b)Comprehend customer requirements in relational database, content management and enterprise mobility space c)Solution Advisor to customers on relevant solution portfolio to overcome key IT gapsd)TCO and ROI analysis to build a strong business case for the proposed solutione)Speaker at Product Conferences involving customer and partner communitiesf)Bring in a T-Model expertise flavor with solutions consulting skills in the areas of Sybase ASE, SAP Mobility , and Open Text Data Archiving and Document Access.g)Involved in presales engagements for both value(large) and volume (SMB) accounts in India.

Gurgaon,India

a)Presales Consultant for Microsoft Sales Teams in India.b)Support sales team in the complete presales cycle involving discovery, technical presentations, solution architecture, customer demonstrations and POC's.c)Solution Advisor to sales teams and key customer contacts across Enterprise and SMB accountsd)Identify Infrastructure profile of the customer and advise on IT road maps in the area of relational database and content management.

Bangalore, India

a)Solution Consultant for the Database line of products at Oracle.b)Engaged with multiple sales and account teams across diverse geographies for Oracle Database Sales.c)Deliver technical presentations, speaker at events and also white boarding solution architecture for key account engagements.

Bangalore

a)Oracle Database Administrator for IBM Applications on Demand(AOD) division which provides infrastructure support for large enterprise accounts in the applications and database space.b)Manager customer interactions for service delivery in the area of production database support.

Bachelor Of Engineering, Electical And Electronics Engineering, First Class With Distinction

Education record