Eager to support information services initiatives A senior level IT professional with skills to troubleshoot and support IT/IS issues. An individual with more than 23 years of work experience in IT Systems & Services. A team player with motivational qualities and a strong commitment towards set goals. Good command and fluency in English, Hindi and Punjabi languages, Accenture certified neutral English accent and exceptional communication skills to deliver effective presentations, conduct exhibitions, build collaborative relationships and troubleshoot technical issues. An Exceptional problem-solver with keen ability to resolve technology issues, provide consultation for system enhancements, analyze/define business processes for improvement, define, design, develop, and implement highly successful automated solutions, as well as find solutions where others have failed. Exposure to Government, Corporate & Channel Sales and Managing OEM Projects.