Recruited,hired and trained 7 new managers, Developed and Promoted 2 AM to Sr.AM and 3 team members to AM.• Developed and shared best practices across the company, including interviewing and hiring, guest recovery, time management and development activities.• Determined appropriate actions to ensure all company standards and services standards were consistently met.• Recommending methods of improvement and seeing that action are implemented on time for services delivery upgrades. Providing regular report to the management of service delivery.• Leading personal management, including recruitment, performance assessment, training, and mentoring. Collaborating with technical design & content teams to set standards.• Enabling high level performance benchmarks for access devices.

• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.

• Brought back 9 clients who have left because of market competitors by maintaining relations.• Acting as a bridge between the client and the company and to ensure seamless communication.• Handling a team of 12+ people with 14 clients. Addressing and solving client queries and concerns on a day to day basis.• Working closely with the Brand strategy, Content and Graphics team and ensuring all the deadlines are met.• Taking care of the overall health of the brand.

• Managed to increase followers 25%, generating 12+ text, videos and images post per day.• Closely worked with technical team and achieved a 20% increase in social shares and 28% increase in overall engagement in post .• Ran contest to generate 500 to 2500 shares for clients.• Bolstered communication with clients to understand their specific needs.• Attended industrial conference, performed telemarketing and engage inout bond mail prospecting to increase lead generation efforts by 9% year over year.

• Managed to increase followers 25%, generating 12+ text, videos and images post per day.• Closely worked with technical team and achieved a 20% increase in social shares and 28% increase in overall engagement in post .• Ran contest to generate 500 to 2500 shares for clients.• Bolstered communication with clients to understand their specific needs.• Attended industrial conference, performed telemarketing and engage inout bond mail prospecting to increase lead generation efforts by 9% year over year.