Girish Khanpasole Email & Phone Number

Pune, Maharashtra, India

• Recruited,hired and trained 7 new managers, Developed and Promoted 2 AM to Sr.AM and 3 team members to AM.
• Developed and shared best practices across the company, including interviewing and hiring, guest recovery, time management and development activities.
• Determined appropriate actions to ensure all company standards and services standards were consistently met.
• Recommending methods of improvement and seeing that action are implemented on time for services delivery upgrades. Providing regular report to the management of service delivery.
• Leading personal management, including recruitment, performance assessment, training, and mentoring. Collaborating with technical design & content teams to set standards.
• Enabling high level performance benchmarks for access devices.

Pune, Maharashtra, India

• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.

Pune, Maharashtra, India

• Brought back 9 clients who have left because of market competitors by maintaining relations.
• Acting as a bridge between the client and the company and to ensure seamless communication.
• Handling a team of 12+ people with 14 clients. Addressing and solving client queries and concerns on a day to day basis.
• Working closely with the Brand strategy, Content and Graphics team and ensuring all the deadlines are met.
• Taking care of the overall health of the brand.

Mumbai, Maharashtra, India

• Managed to increase followers 25%, generating 12+ text, videos and images post per day.
• Closely worked with technical team and achieved a 20% increase in social shares and 28% increase in overall engagement in post.
• Ran contest to generate 500 to 2500 shares for clients.
• Bolstered communication with clients to understand their specific needs.
• Attended industrial conference, performed telemarketing and engage inout bond mail prospecting to increase lead generation efforts by 9% year over year.

Mumbai Metropolitan Region

• Managed to increase followers 25%, generating 12+ text, videos and images post per day.
• Closely worked with technical team and achieved a 20% increase in social shares and 28% increase in overall engagement in post.
• Ran contest to generate 500 to 2500 shares for clients.
• Bolstered communication with clients to understand their specific needs.
• Attended industrial conference, performed telemarketing and engage inout bond mail prospecting to increase lead generation efforts by 9% year over year.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 45%

Education record