Girish Kumar 🟢 Email & Phone Number

Bengaluru, Karnataka, India

Worked to reduce the knowledge gap between industry requirements and students skills by partnering with Tier-2 and Tier-3 engineering colleges. Trained students in SQL, Python, data visualisation, statistics, machine learning, and cyber security through both online and offline modes.

Bangalore Urban, Karnataka, India

• Led a team of 4 BAs with focus on sprint planning with cross functional teams, mentoring the team in day-to-day activities, handling leadership meetings. • Using Amazon AWS Lambda services built centralised platform for analysing and e-mailing the results of Amazon Prime Day sales for all categories across Amazon saving bandwidths of 9 Category Business Analysts. • Worked on Notifications CTR driving 2% traffic & 1% GMV for electronic accessories across email, push notifications and in-app notification channels. • Identified pain points, areas of improvement in the app by understanding new user journey from installation to acquisition, which have potential to improve customer base by 7% and revenue of the platform by 2.58%. • Performed AB test analysis to see if the new feature implemented led to increase in RPU, conversion, CTR. As a result of testing the hypotheses, if a significant difference is found between the control and test groups, such experiments are considered successful and are rolled out in the app.• Most exhibited values: Empathy, Collaborate to Win, Own It

Bengaluru, Karnataka, India

• Built rule-based model with new cancellation policies in-order to nullify the cancellation abuses, the new cancellation policy that was rolled out benefited us 1.18 UE. • Built model to predict whether the order will get cancelled or not, if the prediction is true then the cod option gets blocked for the transaction. Resulted in 11% of reduction in customer driven cancellations without effecting the conversion rate. • Built 3-Tier customer segmentation using K-means and RFM analysis based on customer profiling characteristics (AOV, Disc. Per GMV, Recency and frequency etc.) which helping business teams to run the campaign/ experiments on the targeted customers.• Created dashboard using Power BI for customer complaints and resolutions at various granularities (city, food and delivery Issue, customer segment etc.). • Most exhibited values: Empathy, Keep Moving, Integrity

• Customer lifecycle management: Finding out customer purchase patterns and key drivers to increase customer repeat, retention and hence improving the customer lifetime value by also targeting them with personalised communication. • Performed capacity planning and trend analysis to ensure optimal utilization of circuits and bandwidth for both data and telephony. • Created Dashboards using Tableau for business use cases such as call drops, bandwidth utilisation etc.• Most exhibited values: Empathy, Keep Moving, Integrity

Pg Diploma, Data Science And Engineering

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering, 85 Cgpa

Mpc, Maths,Physics,Chemistry, 96%