• Provide architectural strategy and guidance to business and product owners during the initial brainstorming sessions • Driving operational efficiency between product lines and functions. • Capture bigger market share for Brand Partners like Sri Sri Tattva, KENT, Shankara, Madhurya and others through innovative and quantitative online aligned strategies with B2B2C models. • Develop and manage prakritiklifestyles.com site vision, strategy and day-to-day operations. • Responsible for development and management of ecommerce Merchandising, technology team; Site marketing team; logistics team; Acquisition team , Customer retention team. • Oversee and report on sales performance through the lenses of item, category across product sources. • Partner cross-functionally to optimize marketing campaigns, fulfillment and operations teams to execute flawlessly. • Drive results by improving, navigation, site search and product details as per checkout of Customers. • Demonstrated strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives • Strong understanding of online marketing channels: SEM, SEO, Email, Affiliates, etc. • Demonstrable business acumen and expertise with digital practices & trends, new business models, omnichannel strategy and brand building; adept translating high-level information to key stakeholders for successful project implementations, advocating business efficiencies and improved customer experience.

• Working closely with Business Owners to analyse the current business environment; detect critical deficiencies and identify improvement opportunities that drive optimization and achievements of clients top priority performance objectives. • Leveraged Mortgage and Telecom industry expertise to help clients improve business processes and execute strategies. • Engaged all levels of client staff to understand capabilities, problems and previously unsuccessful solutions. • Formulated Root Cause Analysis and developed recommendations through actionable planning • Guided executives and trained management to fulfil corporate missions, expand capabilities and suggested technical solutions • Used exceptional interpersonal and communication skills to carefully discuss and solve problems using formulated resolutions that are backed up with quantitative data. • Talent Management including recruiting , retention ; mentoring , professional development and staff training • Analysing and breaking down business processes to develop solutions and Outline problem areas for compliance, accuracy and productivity. • Recommend process improvement to increase efficiency; training staff on feedback mechanisms and reports • Recommend Organisational best practices on Performing detailed data analysis for checking loopholes and leakages.

XcelServ Solutions Pvt Ltd( a fully owned subsidiary of Flight Search Inc - USA); is an integrated dynamic establishment offering competitive and professional services globally through a combination of technology know how, domain and process expertise. Our Services include Technology; Travel Technology, Digital Marketing and Startup Business Development Solutions.• Formulating strategic plans to enhance operations; implementing strict measures in operating procedures to optimize resource / capacity utilization, Risk Mitigation and Customer Retention. • Creating and tracking AOP liability of profitability, forecasting monthly/ annual sales targets, & execution and forecasting for Inbound call volumes. • Primary role in understanding customer requirements and providing solutions that work for the business needs of the customer, as well as become good enhancements for the product.• Primary role in all SLA definition activities as well as process definition activities for liaising with the internal clients as well as for internal process improvements along with key handshake steps with integration touch points.• Providing support to CEO on analysis, expansion plans, deal structuring, negotiation and internal incentive structuring and budgeting. • Providing in-depth analysis of markets, industry trends, competitors and clients to improve strategic planning and decision-making. • Tracking deliverables to meet target dates and quality standards and ensuring mitigation plans and solutions through daily SCRUM meetings. • Monitoring marketing trends and keeping a close eye on competitive products in the marketplace; implementing new initiatives for US based website myflightsearch.com with close coordination with technology team. • Ensuring project timelines of technology team with regards to Operations team initiatives for process enhancements; engaged in price evaluations for suppliers/ consolidator tie-ups.

• Ensuring all issues related to G2C (government to Customer) related projects for E- governance Maharashtra like Aadhaar Card, Birth Certificates, Marriage Certificates, etc. are followed per govt. rules and regulations• Engaged in Financial Inclusion Banking in rural areas which serves as an alternate for a branch• Working on implementation of NDLM (National Digital Literacy Mission) – one of digitization of India project by honorable Prime Minister• Working on feedbacks of new business requirement by Sales force.• Facilitating tie-ups with corporates to ensure B2C (Business to Customer) services are provided to the network like branded Solar Lamps (along with after sales service), Aadhaar Card Seeding, Remittance through Banks, Reliance 2 Wheeler Insurance, National Skill Development Training Program, Tata Sky DTH Service, Education Management System for Schools and National Digital Literacy Mission.• Studying B2C services, preparing recommendation report of project & projections in terms of bottom-line revenue and discussing with Finance Head• Conducting final negotiation on rates with the corporates or banks includes finalizing the agreement in close coordination with Legal Team• Monitoring the user friendly IT integration with client and network• Developing all relevant process manuals • Delivering the new project information to all and meeting transaction revenue target for the organization • Leading entire backend operations, customer service, MIS and legal.

• Controlled franchisee model in profit sharing ratio • Engaged in recruitment and branding in local area through print & social media • Ensured systems are in place for security of kids and checkpoints for syllabus covered• Enrolled 80 kids first year and 180 kids in consecutive year which led 225% jump in revenues in a year• Enabled tie-ups with abacus classes and yoga classes for kids after school hours• Bagged a project of Sahakari Bhandar – Reliance; retail chain group for Supply Management and footfall increase.

• Facilitated 4 major project transitions and Operations• Led Telecom Process comprising 190 FTE’s, 2 Assistant Managers, 2 Project Leaders and 10 Team Leaders• Monitored & coached calls and prepared each member to deliver an excellent level of customer service & meet their respective objectives• Designed monthly, quarterly & annual appraisals to encourage progression and recognized the achievement of personnel• Addressed customer complaints by undertaking complex enquiries to meet expectations• Coordinated with HR for manpower planning; acted as SPOC to ensure timely feedbacks from employees and resolve grievances to reduce attrition & save recruitment and training costs