Girish Vasavan Email & Phone Number

With over 25 years of dynamic experience in customer services and operations management across multinational corporations, I bring a wealth of expertise to the table. As a certified lead auditor of the ISO 9001:2000 Quality Management System and a certified group leader in Lean Management, I have a proven track record. My academic foundation includes an MBA in Operation & Finance Management, a degree in IT, and an engineering diploma in Electronics & Communication.My hands-on experience encompasses a wide range of areas, including Aftersales services management, Client relations, Customer service excellence, Vendor relationship management, and Business development. I've successfully led projects focused on enhancing customer satisfaction, introducing new service products, and driving sales growth. Additionally, I've excelled in areas such as RMA and reverse logistics, Value-added service initiatives, Service marketing & Product lifecycle management.My expertise extends to Customer touch point frameworks, Fleet management, and managing Customer contact center. I've spearheaded high-end repair center projects, managed budgets and P&L responsibilities, and implemented IT integrations for process automation & financial controls. Furthermore, I have a strong background in Quality Management Systems and have led successful projects in Six Sigma, Lean Management and EFQM framework.