Gisele Ly Email & Phone Number

Mississauga, On, Ca

Mississauga, Ontario, Canada

• Cross-trained in various restaurant operations including greeting customers, receiving orders, serving food, and preparing take-out and delivery orders in a timely manner for UberEats and SkipTheDishes• Demonstrated exceptional teamwork and team coordination by effectively communicating with kitchen staff, other front-of-house servers, and supervisors• Performed opening and closing procedures in line with health and safety guidelines• Responsible for daily cash count and reconciliation for the purpose of daily cash deposits to the bank• Remained diligent in maintaining customer experience and safety protocols during peak customer traffic hours (i.e., evenings and weekends)

Mississauga, Ontario, Canada

• Supports all UTMSU social media platforms by filming and curating short-form content to communicate UTMSU events, call-to-actions, campaigns, and other relevant topics of interest, outreaching to 15,000+ students• Responsible for promotional plans, graphics, and other written/visual content for UTMSU’s social media platforms while incorporating feedback from the Graphics Communications Coordinator and other executive student union personnel• Worked closely with sponsors and key stakeholders to create targeted content while maintaining integrity and utmost care when dealing with external representatives• Assists in the overall management and maintenance of UTMSU social media pages

Mississauga, Ontario, Canada

▪ Responsible for overseeing live, competitive tournaments with media productions team with the intention of outlining and editing highlight videos for the UTM Esports YouTube and Instagram▪ Communicated with other media production editors as well as media productions leads to organize and critically assess social media presence online▪ Developed a strong understanding of E-Sports and creative video-editing protocol

Mississauga, Ontario, Canada

▪ Created strong relationships with customers to deliver high quality customer service while serving and preparing food & drink items▪ Utilized SmartServe certification to prepare, handle, and serve alcohol with the utmost care and vigilance▪ Worked in conjunction with 10+ servers and supervisors to carry out a shift efficiently while maintaining safety protocols at the highest standard▪ Developed a strong understanding of the store POS system to ensure efficient operations during peak hours and overlapping reservations

Mississauga, Ontario, Canada

▪ Responsible for planning and editing creative and recap promotional videos for the DEMA Instagram and TikTok with music, texts, logos, and other visuals with an outreach of 1000+ students▪ Worked closely with media productions team to coordinate and record relevant highlight clips at DEMA events throughout the academic year▪ Communicated with DEMA marketing team to plan and organize advertising for DEMA events▪ Developed a strong understanding of the professional video-editing protocol and ensured highest quality of professionalism for videos to be published publicly

Mississauga, Ontario, Canada