• Acted as the first point of contact to new and returning guests via internet and phone leads• Built and maintained positive rapport with guests by responding to customer inquiries and doubts in a timely manner• Worked in collaboration with the Sales Department to book client appointments with the goal of selling them their dream car• Maintained a follow-up schedule to maximize sales opportunities and increase efficiency of the sales team• Met and surpassed appointment booking targets and sales targets

• Engaged the guest throughout the sales process by listening to and prioritizing their wants and needs; using this information along with extensive product knowledge to help the guest select their perfect vehicle• Gained guests trust by having honest and open communication, resulting in many successful negotiations and sales • Grew potential guest pool by building relationships; asking for reviews and referrals• Organized calendar to schedule email, phone and text correspondence in a timely manner, maintaining engagement with guests through relevant and personalized follow ups and updates• Communicated and worked alongside several departments to make sure the customer’s vehicle was perfect and ready to go at time of delivery

• Ensured guest satisfaction by providing excellent customer service and attention to detail• Strengthened customer loyalty in fast paced environment by enthusiastically engaging them through personalized service • Increased sales through dynamic personality and by building long-lasting relationships with customers which led to achieving my personal and departmental sales goals • Applied problem-solving skills and product knowledge to solve or attenuate any issues that arose

• Prepared proposals and itineraries for all six luxury hotels and two luxury trains in Peru including their events resulting in business opportunities• Followed up with clients through emails and phone calls to keep a good relationship and the negotiation going resulting in revenue for the company• Closed business by negotiating with clients using my empowerment and by working with my colleagues from Revenue, Reservations, hotels and trains • Conducted site inspections of hotels and trains for clients and final clients to help them sell/close business• Attended weekly Revenue Meetings to review KPI’s such as ADR, occupancies and budgets to adjust strategies to maximize revenue• Attended IMEX FRANKFURT 2018 representing Belmond’s luxury collection in Peru to gain new business• Continued acting as Manager on Duty (MOD) for Belmond Miraflores Park hotel (since 2017); handled guest complaints, compliance of service standards, personnel and all hotel issues

• Responsible for the management of three of the Belmond companies in Peru (Belmond Miraflores Park, Belmond Peru Management and Journeys in Peru)• Efficiently covered the selection and recruitment needs of all levels of command using personnel search tools• Elaborated and updated contracts for all personnel; communicated with Managers to coordinate renovations• Developed and planned the budget, internal & external trainings for the upcoming year; coordination with suppliers and Managers• Prepared bi-monthly reports and global Belmond HR compliance standards, L&D and Turnover reports to send to Head Office• Used different HR management programs such as Compass, O7, Tempus• Achieved Manager on Duty (MOD) responsibilities for Belmond Miraflores Park hotel since 2017; handled guest complaints, compliance of service standards, personnel and all hotel issues• Supported all areas of all three companies with any inquiries or issues

Cia. Industrial Nuevo Mundo is a textile factory that has been in the market for over 65 years. They sell their textiles nationally and international (mostly within South America).•Updated job descriptions and organizational charts to have a better understanding of the business and be able to select and recruit the right type of talent for the company•Successfully organized the Annual Company Campaign by overseeing the objectives and goals, main message, activities and budgets with the help of my Human Resources (HR) team members •Built the Training Budget for the following year by meeting with every Leader and Manager to make sure we were covering their training needs without exceeding the budget•Established agreements with Universities, Institutes, and other companies to support and provide benefits to workers•Organized and managed training's of workers with Institutes such as ESAN and SENATI to help them grow as professionals and help them build their career paths•Updated salaries according to industry market research to make sure all workers were being paid fairly•Managed the 360 degree feedback reviews of all Administrative workers to make sure everyone participated and got proper feedback •Supported all other HR areas such as Social Welfare, Safety and Occupational Health and Payroll with their events and objectives by working as a team

Cia. Industrial Nuevo Mundo is a textile factory that has been in the market for over 65 years. They sell their textiles nationally and internationally (mostly within South America).• Organized existing documentation for better access to information• Updated information database daily to keep accurate documentation on file• Followed up with Supervisors from all areas in the factory for owed corrective actions on accidents, inspections, and danger reports• Participated in the Safety Committee meetings to find proactive ways to better safety procedures• Created a monthly newsletter to keep workers informed and reminded of safety regulations and occupational health

Cia. Industrial Nuevo Mundo is a textile factory that has been in the market for over 65 years. They sell their textiles nationally and internationally (mostly within South America).• Posted job positions on job searching engines and university job searching engines to maximize effective recruitment,• filtered resumes to facilitate the selection process of personnel, resulting in more effective recruitment,• saved Coordinators time by effectively administering application forms and psychological tests to interviewees, as well as new hire paperwork once recruited• communicated key information throughout the plant via emails and by posting publications on communication walls,• managed all information and paperwork in an organized manner to facilitate its access to all colleagues,• strengthened workers loyalty to the company by engaging them to participate in company activities,• administered and tracked Login ID cards and related paperwork to facilitate purchasing order of cards.

Infuse Catering is an amazing catering company that uses all organic and local produce.• Effectively executed events by organizing and prioritizing tasks, and working as a team,• increased productivity through effective time management,• prevented food allergy reactions by effectively communicating with the clients.

ZARA - Inditex is a leader in the retail industry worldwide. • Ensured client satisfaction by providing excellent customer service and attention to detail, resulting in advancement to Head Cashier,• trained new cashiers to effectively and accurately manage their till and give excellent customer service, • saved managers time by applying problem-solving skills, product knowledge and following through with issues,• minimized discrepancies by implementing new procedures, • relieved the work load of store managers by administering orders and files accurately, • ensured accurate transactions between units by enabling effective flow of information through effective communication.

Victoria's Secret is a worldwide known company that needs no introduction.• Increased sales by using my dynamic personality to build relationships with customers,• built customer loyalty by enthusiastically engaging them within the fast paced environment.

Restaurant Costa Verde is a beautiful, very well known, high end restaurant in Lima, Peru that is situated in front of the beach.• Used multi-lingual skills to engage tourists and enhance their dining experience to foster loyalty,• implemented an innovative solution to the reservation chart eliminating potential for errors and confusion,• collaborated with management to create promotional strategies.