Organized, retrieved, and submitted medical claims to insurance payers.Managed patient calls, responded to inquiries, and documented activities.Conducted insurance claims follow-up and researched  accounts.Ensured accurate posting of payments and adjustments in remittances.

Organized, retrieved, and submitted medical claims to insurance payers.Managed patient calls, responded to inquiries, and documented activities.Conducted insurance claims follow-up and researched  accounts.Ensured accurate posting of payments and adjustments in remittances.

Customer Care Agent-handled inbound customer service calls for a major wireless company. Processed payments, sold products and services, reconciled billing issues, issued credits as necessary, provided Tier 1 troubleshooting solutions, de-escalated calls when necessary.Global Tech Support Agent- handle incoming calls from customers around the globe who were experiencing technical issues with their devices and/or wireless service.

Worked within a high volume claims call center providing excellent customer serviceReviewed property insurance claims Proficient in writing estimates using Xactimate, XacContents and EagleviewNegotiated settlements were made according to company practices and procedures Reviewed estimates for possible supplements and assured that coverage did or did not exist according to the insured's policy