• Interact with clients who seek assistance with locating new housing• Mediate conflicts between property owners and tenants • Provides education and training for renters, property owners and first-time landlords• Responsible for maintaining good relations in both public and private sectors with City staff staff, elected officials property managers, landlords, tenant rights groups, community organizations, as well as the general public• Provider referrals to other social service departments or organizations internally or externally• Prepare and submit monthly, quarterly and year-end reports to grantor and Board of Directors

Provides employment job readiness skills to low to moderate income individuals through training in resume writing, interviewing skills and research for WIOA certification training opportunities.. Resourceful in assisting clients during their employment search and working with employers in placing APCC clients into appropriate positions to benefit both the client and employer. Supervise volunteer front office staff and resource room.

Provided counseling to low-income individuals on matters of housing and employment opportunities and such as homelessness prevention through rental assistance and housing referrals of over 800 individuals. Training in property management and CLTO will is used to assist both tenants and property owners to resolve problems between both parties. Scheduled and co-facilitated training workshops with citywide non-profit organizations ranging from landlord/tenant issues, pest control, fair housing to foreclosure prevention.

State funded summer program designed to impart high school youth on the value of communication, imagination and to acquire work skills. I was responsible for the mentoring and supervision of youth between the ages 16 and 24 in the Community Action Team members Later promoted to Lead Coordinator. The role was to supervise mentors and help them develop activities for the youth during their in-house training days and to monitor off-site activities.

Managed diverse workloads for senior vice president of ranging from Human Resources sales and other executive staff. Maintained schedules, calendars for staff members and responsible for booking travel for executive and sales staff. Coordinated national sales meetings for over 200 attendees and participants. Audited expense reports, invoices and timesheets Troubleshot human resources, customer service and sales associate calls for over 300 storesMaintained schedule for a team of eight special events consultants, ranging from 30 to 40 events per month. Drafted and composed office memos, sales contest flyers and external correspondence. Distributed daily sales reports to the five district vice presidents. When necessary assisted customers with sales or repair problems which were met with satisfaction.

Customer Relations Manager for online music corporation. Processed approximately 200 national and international orders via internet and regular mail concert music on a daily basis. Resolved billing and merchandise issues for occasion angry customers to the satisfaction of both. Calculated daily sales and royalty payments Maintained merchandise inventory along with supervising 1 to 5 employees (depending on shipping needs)

Developed and maintained work schedule for corporate benefits call center for 10 to 15 call employees.. Monitored and tracked in-coming calls. Designed and compiled statistical reports pertaining employee performance and call volume. Troubleshot technical problems within the call center.

Worked in a consultant role for the annual short-story contest for the Literary Editor of the newspaper. Coordination of the Nelson Algren Short Story Contest. Responsible for compiling, processing and distributing of over 1,000 contest entries. Composed short reviews of paperbacks for the Sunday edition. Conducted research for the Tribune’s Top 100 Books for the 20th Century

Web-based company designed for independent restaurant owners; Handled day-to-day operations for a 30 employee corporate office. Organized social events. Coordinated calendars and travel for executive staff. Responsible for locating new corporate offices in less than 4 weeks of state of employment. Conducted business with the west coast sales and executive staff before an office was put into place. The position offered me the opportunity to think quick on my feet and to be resourceful.

Started out as contract personnel in the role of Receptionist. Resourceful enough to learn newly developed software for insurance sales. Hired on in less than 3 months for providing technical support/training/troubleshooting of proprietary software and online resources and products for over 8,000 insurance agents, financial organizations nationwide and in-house staff. Coordinated, prepared presentations and co-facilitated annual marketing meeting for key insurance sales agents and administrative staff