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Executive | Operations | Profit & Loss Management | Customer Experience | Professor | DEI | TEDx SpeakerI make organizations hum and excel at building culture and teams that drive sustainable business growth. Dynamic Operations executive with deep experience in improving financial performance, enhancing operation efficiency and rebuilding customer relationships. Highly skilled in transforming business processes and teams to achieve performance targets in the following disciplines: operations, finance, marketing, customer experience and relationship management. Equally effective in matrixed environments and decentralized organizations.20 years’ experience implementing strategic, sustainable solutions in and with clientele in financial services, technology, life sciences, healthcare, commercial real estate, telecom, energy, and non-profit sectors. Experience includes leadership and operational roles in Europe, Asia, Africa, South America, and North America. Enthusiastic champion for diversity, equity, and inclusion as a driver for sustainable business growth. Sought after speaker including TEDx Harvard Speaker. Known as a Solution Champion and Change Catalyst, with an excellent track record in senior leadership roles, I have worked for Fortune 100 entities including Johnson Controls, AT&T, and Accenture. Possessing a solid background with Global Fortune 1000 clients in healthcare, telecom, financial services and industrial sectors, I am highly skilled in transforming operations to be in full alignment with performance targets to maximize productivity, ensure budget alignment, and gain results via process re-engineering efforts. Core Competencies:Strategy Planning & ExecutionChange ManagementOperational ExcellenceP&L ManagementInternational BusinessContinuous ImprovementOrganizational EffectivenessDiversity Equity & InclusionCustomer Experience Relationship Building/ManagementCommunity EngagementPublic SpeakingTalent Acquisition, Management & RecruitingBusiness Process Optimizationgisele@giselemarcus.com | 312-833-2633
Washington University In St. Louis
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Professor Of Practice - Diversity, Equity And InclusionWashington University In St. LouisSt. Louis, Mo, Us
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Vice Dean - Office Of Equity Diversity & InclusionWashington University In St. Louis Mar 2024 - PresentSt. Louis, Mo, UsProvides strategic direction and advances EDI initiatives at Olin Business School in furtherance of the school’s values and priorities, ensuring the continued development of an inclusive culture across all areas of the school and in partnership with the central university. Reporting to and working with the Dean, ensure that the EDI strategy is integrated with the Olin strategy and articulated for the relevant stakeholders (students, faculty, staff, and community).
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Professor Of Practice - Diversity, Equity & InclusionWashington University In St. Louis Oct 2021 - PresentSt. Louis, Mo, UsPrepare students with the tools and techniques for DEI in the workplace. Develop and teach a required course designed to enhance MBA students’ understanding of how to leverage DEI in the business setting. Curriculum includes topics essential to navigating business in a diverse world: defining terms, the business case for DEI, the impact of inequality at work and implementing DEI strategies around the globe. Partner with the Dean’s office to create a DEI in the Workplace Academy which will serve as a research and funding source for PhD students to study diversity in the workplace.
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Interim Associate Dean - Office Of Equity Diversity & InclusionWashington University In St. Louis Oct 2023 - Mar 2024St. Louis, Mo, UsProvides strategic direction and advances EDI initiatives at Olin Business School in furtherance of the school’s values and priorities, ensuring the continued development of an inclusive culture across all areas of the school and in partnership with the central university. Reporting to and working with the Dean, ensure that the EDI strategy is integrated with the Olin strategy and articulated for the relevant stakeholders (students, faculty, staff, and community).
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Independent Board DirectorFirst Mid Mar 2022 - PresentMattoon, Illinois, Us -
Vice President – Operations & Client EngagementOne Stone Development Company, Llc May 2020 - PresentEnsure operational efficiency and lead client development activities. Facilitate strategic planning initiatives that result in action based three-year strategic plans. Formulate artificial intelligence strategies that address client challenges and stimulate business growth. Drive diversity, equity, and inclusion strategies to address client needs. Engage in new business pipeline development. -
General Manager, Asset Management ServicesThermo Fisher Scientific Sep 2019 - Apr 2020Waltham, Ma, UsDelivered operational excellence, setting, and executing strategy, and achieving financial results. Managed sales and operations of $120M global product line of equipment and instrument assets covering the performance life cycle of service and spare parts for scientists in the biotech industry. Defined a category management strategy with OEMs, third party providers, and internal providers to reduce client spend by 10% and fragmentation of 2,338 providers by 20%. Developed and executed new holistic training and development program for customer facing staff to enhance customer service and employee engagement by 10-12%.Managed team of 120 direct associates, 400 indirect associates.Reported to Vice President, Operations. -
Chief Operating Officer/Evp Strategic Initiatives & OperationsSt. Louis Regional Chamber Jun 2017 - Sep 2019Drove operational performance via enhanced innovation and continuous improvement. Partnered with the CEO and the Executive Leadership Team to drive day-to-day, quarter-to-quarter strategy execution, operations, and resource allocation. Enhanced execution of strategic actions by 30%. Developed and executed internal culture strategy enhancing employee engagement 16%. Oversaw fundraising, membership, marketing/social media, customer service, facility management, human resources, CRM, the Office of Finance and Accounting, and board engagement.Reported to CEO.
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Account Director, West RegionCushman & Wakefield Aug 2015 - Jun 2017Chicago, Il, UsAppointed to perform an operational turnaround and challenged to renew a key account that did not have a leader for one year. Hold full P&L responsibility for a $120M business, leading a team of 50 direct employees and 250 indirect employees. Responsible for daily operations of six lines of business including project management, occupancy planning, lease administration, sustainability, real estate transactions, and facility management advisory services across a portfolio of 728 sites . Provide oversight for finance, accounting, strategy, human resources, and procurement. • Delivered a service enhancement plan that led to extending an existing contract for an additional term.• Enhanced employee engagement by 30%, increased vendor management process efficiency by 20%, enhanced finance and accounting compliance by 22%, and reduced procurement costs by 6%.Reported to Vice President/General Manager - West Region. -
Vice President - OperationsMarcus Enterprises Nov 2014 - Aug 2015Providing strategic consulting services in the areas of Operations, Sales Growth, and Profit & Loss Management.
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Global Director - Program Management OfficeJohnson Controls Jan 2014 - Oct 2014Cork, Ireland, IeChallenged to dramatically improve program completion rates and institute better reporting mechanisms and processes to track project status worldwide. Led a multinational team in executing initiatives and projects with the PMO portfolio of this $5B unit. Closely collaborate with top executives in framing programs fully aligned with strategic priorities. Developed and established best practices and standards, while facilitating Lean Six Sigma methodologies, C-level briefings and governance issues. -
General Manager - Healthcare OperationsJohnson Controls Jan 2013 - Dec 2013Cork, Ireland, IeImplemented strategies to eliminate a negative $22M cash position by improving billing processes and operations. Reduced costs in accounting/finance by 30%; vendor costs by 10%; and increased operating efficiencies by 22%.Reported to Vice President US Operations.
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Global Account Leader - Global Operations & AmericasJohnson Controls Oct 2010 - Dec 2012Cork, Ireland, IePromoted to operationally align operationally align this $800M global market segment.P&L management of 27 key accounts to ensure best practices, cost reductions, customer excellence and operating standards to drive market growth in 40 countries. Managed 200 employees and 1,000 indirect associates.• Reported to Vice President - Financial Services, Europe/Middle East/Africa.
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Transition Director, Europe/Middle East/AfricaJohnson Controls Aug 2009 - Sep 2010Cork, Ireland, IeTasked with launching a new account with a leading South African bank, representing $100M in annual revenue, with a team of 225 professionals supporting a portfolio of 2,500 locations. Coordinated operations, call center, IT, finance, HR and technical areas.• Met a $1M target in initial planned savings over client self-performance after recalibrating sourcing methods and standardizing operating practices.• Implemented a successful “go live” program with limited service disruption and 92% customer satisfaction score.• Reported to Vice President, Operations - Financial Services - Europe/Middle East/Africa.
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Customer Business Director, North AmericaJohnson Controls Feb 2007 - Jul 2009Cork, Ireland, IeProfit margin had been declining or stagnant for five consecutive quarters, employee morale was at all time low and dissatisfied client had initiated procedures to cancel their contract. Supervised P&L and overall operations with 50 employees and 250 indirect associates for this $25M business. Increased sales 35%. Effectively handled finance, HR, hard/soft services and purchasing in the technology sector. Succeeded in improving productivity and efficiencies in several crucial areas, such as Technical (15%), Accounting (35%), Finance (15%) and Procurement (10%).• Reported to Vice President - Technology Services.
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General Manager, Metromarkets StrategyJohnson Controls Aug 2005 - Feb 2007Cork, Ireland, IeCharged with spearheading a $1B strategic growth initiative to expand market presence into urban/diverse communities by enhancing business relationships, obtaining stakeholder buy-in; and building an engaged team. Qualified six business partners to cultivate unique strategic alliances. Enhanced corporate diversity and inclusion results using collaboration as a method to enhance revenue for all entities involved.• Reported to Vice President - MetroMarkets Strategy.
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Director, Client Retention North AmericaJohnson Controls Feb 2003 - Aug 2005Cork, Ireland, IeRelationships with world-class customers needed major improvements; two key Fortune 100 clients had been lost. Tasked with organizing and deploying resources to maximize client experience and account retention levels. Designed the new “Clients for Life” model to focus on strengthening and nurturing relationships with Fortune 500 clients in technology, life sciences, financial services, oil and gas and industrial/manufacturing sectors. Smoothly transformed a negative-performing business system into positive performance and achieved 12% higher customer satisfaction; achieved a 100% renewal rate with no client-triggered account losses.Reported to Director- Corporate Client Solutions.
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Principal/CeoMarcus Enterprises Jan 2001 - Feb 2003Started and grew this entity to deliver a wide array of enterprise solutions for clients in different industry sectors.• Conceived and executed a comprehensive go-to-market plan for the SBC advertising guide that transformed and expanded sales by 20%.• Initiated a marketing action plan for a regional corrugated box manufacturer, including a market segmentation solution, which improved customer base by 30%.
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Director, OperationsAt&T Jan 1995 - Dec 2000Dallas, Tx, UsDirector, Call Center Performance & Compliance (2000) • Managed analysis, tracking, and subsequent business process re-engineering for the call center. Director, Project Management & Operations Support (1999-2000)• Ensured full compliance with merger-related Federal/State stipulations for the call center. Senior Product Marketing Manager, Local Access and Usage (1997–1999) • Led development of a $350M product line strategy and ensured implementation. Manager, New Product Development, Product Management (1995-1997)• Led team of 70 to launch a "find me-follow me" service. Authored two patents, US Patent Office. -
Sr. ConsultantAndersen Consulting Sep 1989 - Aug 1992Dublin 2, IeProject Management: Managed/supervised staff of 4 during testing of a firm software tool. Prepared strategic work plans, and cost proposals for project budgets up to $1M. Presented proposed recommendations to client management. Analysis & Design: Overhauled an existing information and operations system to support the growth of business transactions. Assessed information system effectiveness and deployment strategies for a major consumer products company.
Gisele Marcus Skills
Gisele Marcus Education Details
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Harvard Business SchoolGeneral Management -
Syracuse UniversityMis & Transportation Distribution Management
Frequently Asked Questions about Gisele Marcus
What company does Gisele Marcus work for?
Gisele Marcus works for Washington University In St. Louis
What is Gisele Marcus's role at the current company?
Gisele Marcus's current role is Professor of Practice - Diversity, Equity and Inclusion.
What is Gisele Marcus's email address?
Gisele Marcus's email address is gi****@****her.com
What is Gisele Marcus's direct phone number?
Gisele Marcus's direct phone number is +131283*****
What schools did Gisele Marcus attend?
Gisele Marcus attended Harvard Business School, Syracuse University.
What are some of Gisele Marcus's interests?
Gisele Marcus has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Education, Poverty Alleviation, Human Rights.
What skills is Gisele Marcus known for?
Gisele Marcus has skills like Leadership, Strategic Planning, Strategy, Operations Management, Management, Cross Functional Team Leadership, Project Management, Budgets, Program Management, Contract Negotiation, Team Building, Business Development.
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