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Giseli Monica Camargo De Lima is listed as Customer Service | Consultancy | International Business | B2B | B2C | Trilingual | CS | CX based in Curitiba, Paraná, Brazil. AeroLeads shows a matched LinkedIn profile for Giseli Monica Camargo De Lima.
Giseli Monica Camargo De Lima previously worked as Brand Ambassador (CX) at Backup Marketing and International Trade and Customer Service Specialist at Argo Lashes Belezaria. Giseli Monica Camargo De Lima holds Postgraduate Degree In International Trade And Business (Pgc), International Trade And Business from Unicesumar.
Hello! My name is Giseli and I have a Bachelor’s degree in Bilingual Executive Secretariat and Postgraduate degree in International Trade and Business (PgC). With more than 9 years of experience with Customer Service and Consultancy, I have been handling with international and national business operations in multiple areas as well as Sales, IT, Marketing, Education, Recruitment and Selection . For sure, I can say that I've been always committed to deliver the best in class customer service worldwide! 🙋🏼♀️I have exceptional communication and organizational skills and I am proficient in Microsoft Office (Word, Excel, Powerpoint), Outlook, CRM Systems,Project Management Tools, SWOT analysis, KPI's and Power BI. I am passionate about technology and innovation and I have with strong ability to multitask across IT systems and applications. I am also fluent in Brazilian Portuguese and English, with a great knowledge in Spanish and French 🌍💪🏻Let’s connect?! ☺️👋🏻
Listed skills include Microsoft Office, Tecnologias Educacionais, Active Directory, Microsoft Excel, and 7 others.
A career timeline built from the work history available for this profile.
Dublin
- Engaged with customers in a professional and amiable manner and responded to customers’ questions and concerns; - Responsible for providing an unique Customer Service by generating an exceptional shopping Experience according to Backup’s Marketing High Standards; - Promoted brands and attended events all over Ireland; - Recorded and reported customers’ feedback via GeoPal in order to ensure continuous improvement on each product.
Londrina, Paraná, Brazil
- Personalized customer service based on each Beauty Professional’s need (B2B) via communication channels (WhatsApp, Telephone and Social Media); - Guidelines on the application of beauty products, as well as technical clarifications on internal and external uses; - Used Bling (ERP) to manage physical inventory and make business proposals; - Development of business strategies in order to provide customer retention; - Power BI analysis to identify improvements based on data management; - Used KPI’s to measure customers’ satisfaction level; - Management of Internal Procedures related to Product Importation and Documentation; Bonus: Responsible for implementing the CRM tool (Zendesk) and integrating the WhatsApp, Instagram and Messenger applications, with the aim of providing a new and higher quality experience in customer service.
Londrina, Paraná, Brasil
- Provided Customer Service via communication channels such as Iluria Platform, Shopee, Instagram and Facebook; - Handled with customers’ queries, complaints and compliments; - Engagement and interaction with customers via Social Networks to keep connection and build a strong relationship; - Market analysis in order to identify opportunities and provide improvement in service process.
Londrina, Paraná, Brasil
- Provided CEBRAC English course pedagogical support for Teachers, Coordinators and Managers and reached a considerable betterment of 10% on schools performance;- Used KPIs to identify key business issues and helped more than 40 CEBRAC English schools to create a Business Plan and design development strategies monthly;- Assisted HR team in 400+ English Teachers Selection Process by applying placement tests and interviewing candidates;- Provided training and development throughout 100+ English Teachers careers;- Produced more than 30 English course materials, educational videos and contents;- Provided consultancy service to 40+ CEBRAC English schools;- Responded to customer queries in a timely and accurate way, via phone, e-mail or Skype;- Planned, organized and provided support for one of the biggest national entrepreneurship fairs from Brazil (FNE) and helped 100+ students experience the opening process and development of an enterprise;- Guided teachers and coordinators with instructions for the CEBRAC English course APP; - Identified and troubleshot issues with the CEBRAC English course APP;- Monitored and assigned tickets to responsible groups via Vegas (ITSM Tool).
Londrina, Paraná
- Provided customer service and fast problem-solving solutions through Euphoria plataform, WhatsApp, E-mail and Telephone;- Managed agenda and meetings with Graduation Committee;- Assisted individuals personally with queries;- Responsible for recommending and displaying Euphoria’s Products according to the customers' needs;- Handled various payment methods;- Planned and managed business travel;- Used Trello as a Project Management Tool to conduct Euphoria's Projects.
Londrina E Região, Brasil
- Managed Export Procedures & Documentation;- Developed a step-by-step Export schema and improved 30% of the timing process;- Provided Bilingual Customer Service (English and Spanish) and ensured customer satisfaction;- Managed documents and data quality;- Handled with National and International logistics procedures;- Provided technical document translation (English and Spanish).
Brasil
- Provided technical support for Rio2016 Olympic and Paralympic Games users and handled 50+ support calls per day in English and Portuguese;- Used VPN, Active Directory, LogMeIn and other Tools to process user service request and resolve incidents;- Responsible for document user's incidents and service requests by logging tickets on ServiceNow (ITSM), such as perform troubleshooting and results;- Validated user's accesses after task completion.
Brasil
- Provided customer service and support for 500+ Postgraduate Students;- Analysed academic papers, verified students personal data and documents authenticity; - Translated academic papers in foreign language;- Registered academic projects and administered related procedures;- Responsible for monitoring and assigning tickets to administration team members, such as identifying issues on Qualitor (ITSM) and reporting them to the specialized IT team.
Quick answers generated from the profile data available on this page.
Giseli Monica Camargo De Lima is listed as Customer Service | Consultancy | International Business | B2B | B2C | Trilingual | CS | CX.
Giseli Monica Camargo De Lima is based in Curitiba, Paraná, Brazil.
Giseli Monica Camargo De Lima has worked for Backup Marketing, Argo Lashes Belezaria, Le Rouge Magasin, Cebrac Franchising, and Euphoria Formaturas.
You can use AeroLeads to view verified contact signals for Giseli Monica Camargo De Lima, including work email, phone, and LinkedIn data when available.
Giseli Monica Camargo De Lima holds Postgraduate Degree In International Trade And Business (Pgc), International Trade And Business from Unicesumar.
Giseli Monica Camargo De Lima is listed with skills including Microsoft Office, Tecnologias Educacionais, Active Directory, Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook, Microsoft Windows, and Microsoft Word.
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