ADDATECH Systems Inc.Leading our clients in improving efficiency and profitability by offering technological tools, business coaching services and several other value-added services.

Certify trainers for different lines of business within Bell, Virgin and Lucky Mobile. Provided face-to-face and virtual training for newly hired agents, as well as ongoing training.Accredited trainer and provided coaching to improve performance.

Manage all inquiries from internal and external frontline Team Leads, SMEs & agents to help resolve customer and/or acquisition issues, including Bell, Virgin and Lucky Mobile, Port Management. Work with all telecommunication industries ( Telus, Rogers, Videotron etc) to resolve in a fast time maner issues with Number transfer.

Listen, evaluate and export representatives' calls through the Verint (listening system).Send evaluation to manager and coaching sessions to improve performance. Evaluate calls from Technical Solutions Representatives and customer service assessments. Provide targeted coaching to representatives identified by the team leader, as needed.Provide feedback to the team director on assessments.Perform team calibration (quality comparison, regional and national level).

Respond to issues from the Bell Mobility network and connected devices.Perform technical troubleshooting for devices and data.Follow up with master ticket, repair systems (Rtis), BlackBerry applications and various troubleshooting tools such as Pedigree and NCMS. Follow up with customers for repairs issues.