Customer Success Manager skilled in building strong client relationships and driving satisfaction across sectors, including tech and media. Experienced in strategic communication, CRM management, and aligning customer needs with company goals. With a background in product support, process optimisation, and multilingual capabilities in English, German, Portuguese, and Spanish, I bring a global perspective and a customer-centric approach to every role. Known for delivering results through collaboration, proactive problem-solving, and a commitment to continuous improvement.
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Customer Success ConsultantFaveMunich, By, De
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Senior Customer Success ManagerApinity Aug 2024 - PresentMunich, Bavaria, Germany -
Customer Success ManagerApinity May 2023 - PresentMunich, Bavaria, Germany- Build strong client relationships, ensuring satisfaction and long-term success- Serve as primary client contact, promptly handling inquiries, concerns, and requests- Communicate proactively on updates, maintenance, and downtime to minimise impact- Use surveys and feedback analysis to drive product and service improvements- Manage client interactions in CRM, ensuring timely issue resolution- Collaborate with cross-functional teams to align customer needs with company… Show more - Build strong client relationships, ensuring satisfaction and long-term success- Serve as primary client contact, promptly handling inquiries, concerns, and requests- Communicate proactively on updates, maintenance, and downtime to minimise impact- Use surveys and feedback analysis to drive product and service improvements- Manage client interactions in CRM, ensuring timely issue resolution- Collaborate with cross-functional teams to align customer needs with company goals- Conduct business reviews to assess progress and identify growth opportunities- Prepare accurate invoices to support seamless financial transactions. Show less
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Customer ConsultantCheck24 Vergleichsportal Jan 2021 - Apr 2023München, Bayern, Deutschland- Advising customers on the CHECK24 Insurance Center and leading the customer e-mails team- Technically coaching new employees- Assuring the quality standards and optimization of processes in cooperation with product management. -
Administrative And Marketing InternCamino Barcelona Spanish Language School Sl Jun 2019 - Aug 2019Barcelona, Catalonia, Spain- Acquired new clients answering enquiries and sending quotations and offers in English, German, Spanish and Portuguese- Translated the school's website to Portuguese - Produced videos and created content to the school’s social media channels, such as Instagram and Facebook. -
Executive Sales RepresentativeBiana Semijóias Sep 2014 - Feb 2016Catanduva, São Paulo, Brazil- Met with potential clients and grew long-lasting relationships that addressed their needs- Achieved company objectives by planning thoroughly and setting sales goals- Created and executed a strategic sales plan that expanded our customer base- Extended the company to Rio de Janeiro.
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Social Media ManagerDani Bolina Dec 2013 - Jul 2014São Paulo, Brazil- Created content for the Instagram of a Brazilian model- Designed marketing graphic material to promote her brand and store.
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Commercial CoordinatorRede Record Bahia Sep 2011 - Jun 2013Salvador E Região, Brasil- Produced and edited advertisements for a tv channel- Supported the team of account managers by assisting our B2B customers and advertising agencies. -
Web DesignerRede Record Jun 2010 - Aug 2011São Paulo E Região, Brasil- Designed blogs and web pages- Created infographics.
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Freelance AssistantMp Full Marketing Nov 2009 - Mar 2010São Paulo E Região, BrasilDevelopment and organisation of customer data platform.
Giselle Carneiro Education Details
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Foreign Language Correspondence Clerk And Translator -
General English And Skills For The Market -
Public Relations/Image Management -
Web Page, Digital/Multimedia And Information Resources Design
Frequently Asked Questions about Giselle Carneiro
What company does Giselle Carneiro work for?
Giselle Carneiro works for Fave
What is Giselle Carneiro's role at the current company?
Giselle Carneiro's current role is Customer Success Consultant.
What schools did Giselle Carneiro attend?
Giselle Carneiro attended Fremdspracheninstitut Der Landeshauptstadt München, David Game College, Fundação Getulio Vargas, Universidade Anhembi Morumbi.
Not the Giselle Carneiro you were looking for?
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Giselle Carneiro
Marketing Estratégico | Comercial E Vendas | Design Gráfico E Identidade Visual | Produção De Vídeos E Edição | Gestão De Carreiras E Desenvolvimento Profissional | Social Media E Engajamento DigitalFeira De Santana, Ba -
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Giselle Carneiro
Uberlândia, Mg -
Giselle Carneiro
Coordenadora Financeiro/Contábil Na Lumis | Assistente De ControladoriaRio De Janeiro, Rj1lumis.com.br
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