Giselle Wong Email & Phone Number

Tsim Sha Tsui, Hong Kong

- Leading and functions as the strategic business leader of Conference service team. - Development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives.- Overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales. - Ensures the team meets the brand’s target customer needs (NPS score of 89%), ensures employee satisfaction, focuses on growing event revenues and maximizes the financial performance of the department.

Hong Kong

- Provide one stop service from Sales phase to event planning- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, corporate party, etc.- Develop a sales strategy to achieve organizational sales goals and revenues

Hong Kong

- Plan and manage all aspects of event to meet client objectives, remotely and onsite, meanwhile recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding event - Managed and developed a strategic plan of action to ensure that the service standard, event revenue and profits in line with the pre-determined budget.- Provides support and feedback to help individuals develop; strengthen skills and abilities needs to accomplish works objectives.- From my responsibilities, I have develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

Hong Kong

- Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post event phases of property event. - Delivers excellent customer service through the customer experience and encourages the same from other employees. Meanwhile responds to and handles guest problems and complaints and uses personal judgment and expertise to enhance the customer experience. - From my responsibilities, I have developed my communication skill, conveys information and ideas to others in a convincing and engaging manner through a variety of methods. In addition, develops and sustains relationships with my teammate in a way that builds openness, trust and confidence in the pursuit of organizational goals and lasting relationships.

Hong Kong

- 4 year of experience from Event Executive , Assistance Event Manager to Event Manger, responsible for the overall execution and success of each event within the hotel from corporate meetings to wedding, parties and work with Group over 1000 room nights. - Duties including prepare all event documentation by using Opera, Marsha and Meeting Matrix, internal / external customer’s inquiries and coordination, high level service throughout the Pre-Event, Event and Post Event. And recognize opportunities to maximize revenue by Up-Selling. - From my responsibilities, I have developed excellent teamwork, ability to work under pressure in a high pace environment and communication skills while maintaining reliable relationship with both internal and external customers in the hotel.

Hong Kong

- 3.5 years of experience as a Front Desk Supervisor and Rooms Controller, obtaining valuable experiences in opening up the hotel in 2008. This included setting up the Front Desk, troubleshooting potential errors, developing work cultures as a team and general preparation work for the Grand Opening. In addition, my other responsibilities comprise of daily operations such as check in and check out of guests, handling guests’ requirements, ensure guests satisfaction, controlling sales of rooms and the role in communicating with other departments.- From my responsibilities, I have developed extensively my communication skills, competencies in presentation, courteous service manner, strong sense of responsibilities, ability to work independently and as a team, as well as interpersonal skills.

Master Of Science, Msc Hospitality With Tourism Management, Merit

Activities and Societies: - Developing skills to critically evaluate theoretical information and utilize my perspectives to rate.

Bachelor Of Arts - Ba, Tourism Business Management, Honours Class I

Activities and Societies: - Developing skills of analysis, problem solving, time management, teamwork, research and written and verbal.