Measurably improve staff development and productivity by designing and optimizing training programs for strategic learning. Assess training needs through surveys, interviews, and performance data analysis. Work as a strategic partner with sales, human resources, insurance and PEO, client services, and other business units to identify learner profiles, deliverables, delivery methods, content design and technologies. Design and develop interactive, learner-focused training that engages, motivates, and educates learners, and delivers measurable results. Conduct needs analysis to assess training and development needs of individuals, business units, and the organization. Review existing training programs and design and develop training programs that align with the KPIs for our sales, human resources, and insurance agency business unites. Create ILT and vILT course materials, eLearning, and job aids on topics such as Insight Selling, Salesforce, human resources topics, business insurance topics, and beyond. Evaluate course effectiveness through L1, L2, L3 and L4 course evaluations.

Designed and developed apprenticeship and onboarding course for new hires using a variety of instructional methods, including e-learning, workshops, and on-the-job training. Assessed training needs through surveys, interviews, and performance data analysis, and consulted with team members, clients, and subject matter experts regarding training needs and identified best business practices. Used Articulate Rise, Storyline 360, Vyond, or Pinnacle Studio, employed ADDIE model to create new and innovative training solutions that included eLearning, reference guides, facilitator notes, video, coaching guidelines, checklists and observations, and assessments and evaluations.

Led the development and execution of comprehensive people strategies that supported our mission to create a fun, safe, and engaging environment for children and families. Oversaw talent acquisition, employee engagement, onboarding, and professional development programs, ensuring alignment with organizational values and goals. Fostered a culture of inclusivity and continuous improvement. Drove initiatives to enhance staff performance and customer satisfaction. Implemented policies to promote a positive workplace culture, safe work environment, enjoyable store experience for staff and clients, and that supported the growth and well-being of a diverse team and clientele. Managed a team of 2 retail specialists, providing coaching and professional development to enhance their skills.

Responsible for growing both existing business year-over-year and identifying and developing new accounts. Established and implemented processes to streamline business operations, such as the implementation of a CRM and LMS system, and onboarding and employee development programs. Identified and developed programs and enhancements that improved recruitment, onboarding, and career development of new and existing hires. Using Articulate and Pinnacle Studio, developed and launched Automatic Gate Resource Center, a new hire and continuous eLearning program on Moodle platform. Wrote provisional patent application for innovative, modular gate and fence invention. Managed a team of 2 electricians, providing coaching and professional development to enhance their skills.

Developed and managed an onboarding and continuous training program for a globally-dispersed, multi-lingual, sales force. Conducted needs analysis, gap analysis, and ongoing program assessments and evaluations to design program solutions and curricula, and determine program effectiveness. Designed and developed new hire, product knowledge, tools/processes, and sales skills development curricula, and designed instructional solutions in multiple languages for synchronous and asynchronous online delivery. Developed job profiles and recruitment strategies. Trained management on recruitment, coaching, and management practices. Used sales metrics to determine and develop best learning solutions. Curriculum leveraged adult learning theory, and cognitive, and constructivist approaches. Managed a team of contract instructional designers, providing coaching and professional development to enhance their skills.

Led the project team that developed the training delivery infrastructure: content delivery site, training assignment process flow, reporting, measurement tools, etc. Worked with Human Resources to develop strategy for assigning training to new employees and supervisors by leveraging SAP reports—this ensured education about procedures and standards was received during the on-boarding process. Worked with Human Resources team to conduct job and task analysis, and identify appropriate job profiles and roles as part of the launch of the Cornerstone LMS succession planning module. Designed and developed multimedia eLearning course content using Adobe Presenter, Articulate, Captivate, CamStudio, and uPerform in support of program and compliance goals. Customized, launched, and administered Moodle LMS for IT Security group that was accessed corporate-wide. Worked closely with IT/development resources to design and customize reports and Learning Management System features to better serve learners and stakeholders. Developed semi-annual procedure certification training and associated testing by building, in conjunction with IT, developers, Human Resources, and stakeholders, the appropriate metrics-gathering/reporting, communication, and course delivery tools, as well as the necessary content to execute the project successfully. Worked with contracted resources to customize reports and other features in Moodle LMS. Worked with CIO to launch an awareness tool that would be made available to users corporate-wide. Worked with Director of Human Resources, LMS Administrator, and project team to plan, budget for, deploy and manage change management efforts of corporate Cornerstone LMS. Managed multiple training development projects simultaneously, including curriculum design, instructional design, training delivery, and reporting. Managed a team of contract instructional designers providing coaching and professional development to enhance their skills.

Provided recruitment and other student services to new and continuing students, and maintained high degree of knowledge about the school’s mission, history, curriculum, courses, academic policies and faculty.

Developed, coordinated, scheduled and conducted hands-on training and presentations for various organizations (from 1 to 100 students).

Based on needs assessment, determined best training approach for Fortune 500 clients. Delivered web-based and classroom training to administrators and end-users on Live Meeting deployment best practices and functionality and provided technical support. Managed multiple, concurrent deployment and training programs for companies such as US Bank and Dassualt.

Planned, developed and deployed a technology-based customer and corporate training department for a B2B supply chain management application service provider. Designed and developed curricula and instructional content, and coordinated, and conducted instructor led training on desktop applications and company product. Evaluated training programs for short and long term effectiveness. Advised CEO and senior staff of training development, timing and resource management. Led user needs assessment in collaboration with Customer Support, Quality Assurance, Development, and PMs. Coordinated localization efforts of all training materials. Managed a team of 2 instructional designers, providing coaching and professional development to enhance their skills.

Planned, developed and deployed a technology-based training department for high-profile companies such as MTV Networks, Showtime Networks and Nickelodeon Animation Studios.Assessed user needs through collaboration with the Help Desk.Managed west-coast operations to deliver training on time and within budget.Evaluated training programs for short and long term effectiveness.

Developed, coordinated, scheduled and conducted hands-on training and presentations for staff members of the External Affairs department (from 1 to 100 students).Developed one-on-one new employee orientation.

Installed and configured story and photo archiving software applications for print media companies across the globe.Developed HTML templates with product's proprietary markup set for integration with files delivered to the web.Developed customized hands-on, end-user instruction programs for reporters, editors, and librarians on product functionality such as archiving and queries.