Giselle Jimenez Email & Phone Number

United States

Lake Mary, Florida, United States

• Designed wireframes and working prototypes for Dashboards, GenAI, and innovative solutions geared around the utilization of AI/ML• Worked in collaborative cross-functional team environments to deliver quality user experience across a suite of tools and adherence to design system standards.• Worked as a coach and mentor to Junior designers to help facilitate requirements gathering for portraying complex backend processes on user facing tools• Drove product design conversations from strategy to UI production and iterations

Lake Mary, Florida, United States

• Designed wireframes and working prototypes for enterprise level solutions, following brand standards in a shared design system, and working with a Business Analyst to create user stories and acceptance criteria• Led conversations with stakeholders and users to gather requirements, feedback and test prototypes - collecting quantitative and qualitative data used to iterate on designs and create insight-driven solutions

Orlando, Florida

Contract-to-Hire Role, Hired by Blue Wave - Jan 2018 to Aug 2018• Designed and developed web and mobile applications - creating wireframes, personas, user flows, process flows and site maps to effectively communicate interaction and design ideas for both B2B and B2C e-Commerce solutions.• Gathered client requirements and analyzed existing UX to design solutions that would overcome existing weaknesses and innovate on existing functionality.

Orlando, Florida

EMPLOYEE OF THE QUARTER | Q2 2017• Led the designs for company wide rebranding efforts which included a website, client demo and sales materials - driving stakeholder conversations, research, design and development. • Collected qualitative and quantitative data through the use of heat maps, user testing, and Google analytics to recreate userflows, decrease site bounce rates, increase SEO scores and increase organic searches.

Orlando, Florida Area

• Designed UI for a patient management system with the capability of scheduling, maintaining and communicating with clients using one platform.• Created wireframes, user flows, and whiteboard tests to effectively conceptualize and develop interactions and ideas.•Worked as part of the development team to create HTML, CSS, LESS, and Bootstrap to implement interactive HTML mock-ups and an overall design for a B2C SaaS application.

Orlando, Florida Area

• Created a more efficient way of testing products and of organizing office forms.• Conceptualized designs and produced a wide range of projects including catalogs, packaging, signage, logos, advertisements, social media assets, and emails.• Managed deadlines and client relationships, service in a project manager capacity, and acted as a consultant on best practices including maintaining brand standards.

Orlando, Fl

• Consistently in the top 5% on the team for fix ratio, customer satisfaction, and call times.• Researched required information to diagnose and resolve an issue.• Collected data to verify and maintain up-to-date knowledge of customer information.• Stayed current on software and program updates, as well as, had knowledge of future resources that would be used to assist in diagnosing and/or correcting a customer’s problem.• Organized information and dispatched to a field technician to resolve, if the problem is due to a physical issue.

Orlando, Fl

• Designed a new system for advertising campaigns involving the creation of customizable flyer templates and layouts.• Researched, strategized, and designed materials for brochures, flyers, and other advertising campaigns.• Worked with a team of designers to create media for clients, both external and internal.• Reformatted company site in order to make it more user-friendly and aesthetically pleasing.