Providing training, support and client liaison for RiskClear, a provider of Risk and Quality Software for Hospitals and the Health Sector in Australia. This role includes:>In house health-care industry expertise (& Registered Nurse)>Training delivery for our clients to assist them to utilise the software effectively>Development and management of Learning Resources, Guides & User documentation>Client Liaison and communications>Governance application>Software demonstrations >Customer experience and relationship>Help Desk Support >Social Media communications >Software Solutions Liaison (client -developer)

*Support the Quality Process framework development for each facility and the overall Montserrat business (Nationally) *Oversee the Accreditation Program, coordinate the implementation of action plans, facilitate the internal and external audit program and associated quality improvement activities. *Direct and manage the WHS and Risk Management Program to meet the organisation's objectives in relation to patient safety, clinical governance and legal principles, ensuring coordination and cooperation with services provided. *Work collaboratively with the Senior Leadership Team and others to review medico legal, WHS and legislative requirements. *Promote effective governance, improvement, change management and consumer involvement in organisational culture, processes, people and services across the Montserrat Group. *Coordinate the Corporate Induction Program and provide in service programs related to Quality Systems*System Administation of Electronic Documentation (Policy, Procedure etc) Management System, Risk, Quality, Incident and Training System (Risk Clear)*Coordinate reporting to External Stakeholders (QHealth/NSQHSS/etc)*Provide Workplace Health and Safety expertise, liaison and support to staff *Development and Systemstic Review of Policies, Procedures and other documentation to facilitate safe practice and care

This role involves Compliance Monitoring, Secretariat responsibilites and membership on the Compliance Coordination Committee which provides training, audit and assurance against the Mater Health Services Risk and Compliance Framework. Risk Management assessments, development of treatment plans, report writing and staff training are also integral to this role. Management of external reporting responsibilities to Health Care Regulators and assisting with the internal coordination of Risk and Compliance activities. More recently I have also been working in the Emergency Management arena facilitating incident review and debriefs, risk and compliance activities and business preparedness and continuity.

Provide strategic liaison and coordination of Legislative and Standards based initiatives into operational everyday health care and practice. This role also involves Compliance Monitoring, secretariat responsibilites and membership on the Compliance Coordination Committee which provides training, audit and assurance against the Mater Health Services Risk and Compliance Framerwork. Risk Management assessments, development of treatment plans, report writing and staff training are also integral to this role. Management of external reporting responsibilities to Health Care Regulators and assisting with the internal coordination of Quality, Safety and Audit Programs across the 7 hospitals (including auditing, policy and document development, training and evaluation). Most recently I have been working in the Emergency Management arena participating in incident review and debriefs, risk and compliance and preparedness and business continuity.

Team Leader - Translating evidence into everyday health care, including managing 10 staff. This role involved the transition of the EMC@M Project at Mater Health Services into ''everyday healthcare' and into the Mater business.

Project & Change Manager - Exceptional Models of Care@Mater Program. Coordinating Health Care Teams (Dr's, Nurses, Allied Health, Home Hospital) to develop multidisciplinary care pathways and models of care that are evidence based and patient centric. This project was rolled out in a staged approach across all 7 hospitals within the Mater Health Service within specified time frames and budget. This project involved international travel, conference presentations and was published in the Case Management Journal America (2010)

Registered Nurse - Gynae/Urology/Oncology Unit ( 1995-2000). Mater Emergency Care Centre (2000-2003) Project Offcer - Forms Development and Management ( 1998-1999)Carepath Coordinator - 1998 - 2000

Manager of the Care Management Unit at Mater Health Service. Responsible for furthering case management initiatives, developing care pathways and providing monthly workshops and education to internal and external health care professionals.