Giselle Machado Email & Phone Number

Groningen, Gr, Nl

Leek, Groningen, Netherlands

Develop trusting relationships with two of our key partners located in Spain & Italy, by building and maintaining a long term partnership by understanding their requirements.Identify needs and requests to promote our company's solutions and achieve mutual satisfaction.Play an integral role in helping to meet and exceed sales targets that will develop into long lasting relationships.

Leek, Groningen, Netherlands

Playing a fundamental role in achieving customer satisfaction and revenue growth objectives within Spanish & International markets (B2B) by finding and creating solutions ensuring a smooth sales process.

Barcelona Area, Spain

- Set up and coordinate all the training and development activities of all the helpdesks located in Barcelona, Portugal and Poland. - Design the Skillset for all operational roles in order to align the objectives of the company and our client when it comes to recruit talent. - Design and implement evaluation tools (TNI, satisfaction surveys, etc.) - Identify, analyze and communicate trends, assess audit results to identify training and quality needs or other corrective actions within the teams. - Design, plan and carry out innovative Talent Management projects. - Prepare weekly/monthly reports. Recruitment Support - Create attractive job postings according the role objectives and skillset. - Create and lead customized assessment centers. - Maintain communication/ relationship with candidates in a timely manner. - New hire orientation: logistics, first day welcome training, documentation. Achievements: Recognition & achievement award for showing excellence on the role: - Bringing operational innovation; consistency in training and developing curriculums across all areas. - Implement the company’s induction training program that lead to positive results in the satisfaction surveys and the changes were identified as improvements. - Design and implement continuous improvement processes for talent attraction and development projects. - Plan, manage and multitask several trainings at the same time, with a team of trainers located remotely within five global sites.

Barcelona Y Alrededores, España

- Provide basic skills training (softskills), product and CMR tools to current and new Sitel hirings, according to the criteria defined by the company and our customers, in order to obtain internal certification.- Provide coaching and feedback to trainees as part of the learning process.- Identify gaps in existing training material and provide proactive solutions.- Adapt course materials to meet the needs of different audiences.- Carrie out activities around logistics planning to ensure proper scheduling and attendance for training events.- Conduct enhancement training for Team Managers and other areas of support in order to meet their role needs.- Assist in the process of the training funds from the ‘Fundación Tripartita’.- Languages: english and spanish.

Barcelona Y Alrededores, España

- Provide support in the definition of processes, procedures and instructions.- Keep track of work in progress and ensure follow up of assigned tasks until completion.Team Management: Leading and motivating a team of currently 50 employees.- Ongoing monitoring of the teams performance; KPIs, Csat analysis and newsletters, that focused on achieving set targets and objectives.Complaint department:- Responsible team countries: Spain, Italy, UK, France, Germany, Portugal, Greece.- Complaint handling and follow up customer's request.- Special procedures: unit upgrades, refunds, compensations.- Complaint handling training to special agents in order to meet asigned targets for the entire campaign.

Barcelona Y Alrededores, España

- Answer phone inquiries and provide technical support to customers.- Incidents resolution, backoffice, complaints handling and follow up processes such as repair incidents or delays.- Languages: Spanish and English.

Barcelona Y Alrededores, España

- Development, monitoring, follow-up editing and production processes for publications, articles and personalized materials in the medical field for our clients: major pharmaceutical companies in Barcelona.- Direct contact with international publishers and local providers.- Managing budgets and commercial reports.- Handling English most of the time.

Barcelona Y Alrededores, España

- Market research and potencial of the provided editor’s products (specially ebooks and some databases). - Quarterly campaigns, management and commercial reports. - Design and translations in spanish of all promotional materials, mailings, online demonstrations for clients and sales leads, set up and follow up trials also product information for distribution and promotion in the Spanish market.- Direct contact with international publishers and suppliers. - Handling english most of the time.

Employer Branding & Talent Acquisition, Business/Managerial Economics

Objectives - Define the employer branding strategy in order to position a company within the labor market to attract and retain its.

Certificate Intermediate Level, Dutch, B1

Spanish Teacher As A Foreign Language (Ele)

- Study and reflection on the teaching of a foreign language: objectives and approaches. - Role of the teacher in the classroom. - Group.

English: Transitional, Certificate Of Completion

English Intermediate

Graphic Advertising Designer, Graphic Design

Activities and Societies: Brand & Product Design, Marketing, Strategic advertising campaigns, Creativity.