Giselle Sardinha Lima Email & Phone Number

Dublin, County Dublin, Ireland

• Managed accommodation required for projects, such as organising room block, hotel payments, hotel contracts, release dates and rooming list, making sure 100% of the rooms were sold
• Financial management following up on all outstanding payments, sending out invoices, processing refunds, managing group payments and executing bank reconciliation
• Developed website and promotion updating conference website pages with relevant information using Word Press, designing and sending out mail e-zines, helping to increase the event visibility and attendance
• Social event and tour management, confirming products available, securing of all suppliers, AV, production and catering
• Performed general delegate services setting up registration systems, on-line, manual forms and client interactive links. Ordered all delegate stock in conjunction with project manager of event, badges, bags and.

Dublin, Leinster, Ireland

• Verified and monitored room reservations by inventory, room blocks, cut off dates, room rates, daily operations and maximize hotel revenue using HotSoft software and SiteMinder website administrator
• Oversaw successful operations of other departments such as housekeeping, maintenance and security
• Ensured accurate and prompt customer service for any guest issues or requests by phone, face-to-face or e-mail, making sure there was a follow up and guests needs were met and completed in a timely manner
• Provided concierge services for residents, such as laundry, event planning and local directions, building a good quality customer relationship
• Managed customers payments and cash flow in daily basis

County Dublin, Ireland

• Presented, arranged and served food and beverages in a professional and aesthetically pleasing manner
• Followed set policies and procedures regarding workplace safety and sanitation
• Assisted in preparing food items such as sandwiches and soups, especially during rush hours
• Prepared coffees and hot drinks in accordance with health codes and standards.

County Dublin, Ireland

• Cleaned tables and other areas as needed, after clients departed
• Served food and drinks presenting menus, explained and made recommendations along with assisting guests with particular food allergies and preferences to select items
• Greeted and led guests to their tables monitoring flow and queue
• Received calls for reservations and dining inquiries confirming and scheduling reservations

County Dublin, Ireland

• Polished glasses and cutlery, served food and drinks in a 5 stars hotel
• Experienced in conference and banqueting service, set-up and daily operation

Mairinque, Brazil

• Worked closely with the business owner to facilitate commercial sales
• Advertised properties for sale in internet and publications
• Showed properties to prospective buyers and explained about features and costs, ensuring great relationship with clients and the quality of customer service
• Provided suggestions to clients on home renovations, market trends and mortgages, ​advising them for new and actual laws and regulations
• Mediated between seller and buyer to negotiate property price
• Prepared purchase documents and closing documents for clients

Barueri, Brazil

• Managed risks and conflicts helping the team to reduce conflicts by 50% through coaching and training
• Provided guidance searching and recruiting candidates when needed
• Planned and developed on-the-job training programmes for employees and career development programmes for managers with the focus on retaining existing talent and reducing employee turnover resulting in 20% employee.
• Optimized the project expense approval and demand management processes reducing consultants allocation cost by 10% through a notable experience in project management office (PMO), which promoted profitability and.
• Great experience in process mapping, result analysis, change management (CM), risk and issues management, Project Management Institute (PMI), Accelerated SAP (ASAP) and Scrum methodology, scope track, chronogram and.
• Enhanced experience in client relationship management and project management, delivering time and material (T&M), support and continuous improvement projects lifting demands and understanding the requester’s needs as.

São Paulo Area, Brazil

• Managed business development by creating new products such as marketing promotional materials and prints for T-shirts
• Led sales meetings with customers analysing their needs, designing solutions and negotiating prices guaranteeing a great customer relationship
• Managed financial area by creating reports, managing the cash flow, expenses and budgets
• Planned and developed marketing strategy to raise public profile of the products

São Paulo Area, Brazil

• Implemented and structured the new branch office of a food company with solid ability in planning, execution and activity management
• Organized and inspected the building installations with the architect
• Negotiated supplies and resources for the new office, delivering a well-equipped workplace
• Managed financial, human resources and administrative areas approving payments, dealing with bank and suppliers
• Mapped processes assuring great workflow and strategy for all areas as well as company policies

São Paulo Area, Brazil

• Professional administration was provided to Nestle where I managed the CEO’s complex and frequently changing travel arrangements and coordinated planning of trips
• Created and approved expense reports, budgets and filing systems
• Conducted research to prepare, gather, and proof briefing materials, agendas, and decks for all executive-level meetings
• Developed and maintained alert system for upcoming deadlines on incoming requests, projects, and events
• Coordinated large events on behalf of the executive staff such as sales and marketing conferences

São Paulo Area, Brazil

• Scheduled travel arrangements hotel bookings and catering services for meetings and events
• Performed inventory control and management; ordered office project and event supplies as necessary
• Supported Project Manager and team through various administrative duties including filing data entry report generation and answering phones.
• Maintained company electronic database (SAP) and performed data entry functions regularly

São Paulo Area, Brazil

• Calculated annual bonus and awards to be paid for the executive team
• Input employees’ data in SAP system
• Assisted HR team with administrative operations as submitting reports and files to national directors

Greater Boston Area

Exchange program in the USA to learn English and their culture, working as an au pair and studying.

São Paulo Area, Brazil

• Analyzed overall productivity and made efficient recommendations
• Coordinated the technical team shift
• Prepared project analysis reports and identified potential problem areas
• Coordinated the laboratory team work and delivery
• Managed internal and external resources

São Paulo Area, Brazil

• Analyzed financial information to establish business forecasts for use in making management decisions
• Developed and managed the company's client database system
• Reconciled financial records and statements with General Ledger
• Updated and maintained cash flows and petty cash providing latest information to the director
• Reconciled cash flows and transactions between different accounting and treasury systems
• Maintained payroll and billing operations by following policies and procedures including month end; reporting needed changes

São Paulo Area, Brazil

• Addressed any customer complaints in courteous timely manner
• Welcomed customers and suppliers
• Answered the phone and forward calls
• Booked appointments
• Provided administrative support to the human resources and financial department

Master Of Science - Msc, Entrepreneurship/Entrepreneurial Studies

Activities and Societies: My thesis is based on the research of "The challenges of female managers in Ireland" in which is discussed the.

Bachelor (Honours), Business Administration And Management, General, First Class