Responsibilities include:• Manage store appearance, including visual merchandising - displays, signage, decorations and cleaning.• Generate repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.• Delivering sales targets and maintaining a high level of customer service.• Maintaining a great relation with the buying team - re-arranging re-stock and giving feedback when carrying out the buying for the store.• Manage stock control and inventory.• Organise in-store seasonal and product events.• Responsible for the daily maintenance of the store, as well as invoices, rotas, training and hiring new staff members.

Responsibilities included:• Delivering the store sales targets, maintaining a high level of customer service.• Maintained impeccable visual merchandising standards, ensuring effective use of space and stock availability.• Ensure easy customer flow, proper shop look, implementation of visual merchandising jointly with VM team.• Plan and organise in-store seasonal events.• Responsible for the daily maintenance of the store, invoices, rotas, training and hiring new staff membersKey achievements included:• In October 2019, I was asked to manage the ESCADA flagship store, whilst they recruited a new manager.

Responsibilities included:• Managed the day-to-day running of the shop floor.• Supervised efficient working of all employees and activities.• Created positive working environments by offering support and guidance to staff.• Recruitment and development of employees.• Met and exceeded store's monthly sales targets.• Planned and organised seasonal fashion events.• Managed deliveries and managed stock levels.

Responsibilities included:• Organising and managing transfers in and out of the boutique concession.• Dealing with stock control and customer repair enquiries.• Maintaining superb visual standards within the boutique concession.• Provided an excellent level of in-store experience for customers.• Dealing with customer complaints confidently and politely, resolving issues with appropriate solutions.• Producing weekly and monthly in-depth sales reports.• Closely monitored team performance, identifying improvements and managing change.

Responsibilities included:• Providing an excellent in-store experience for customers.• Managing customer complaints in a professional and courteous manner.• Maintaining superb visual standards within the boutique.• Implementing and managing agreed promotional activities.• Managing the team, delegating tasks accordingly and training new employees.• Producing weekly and monthly in-depth sale reports for Harrods directly.

Responsibilities included:• Offering a personal and professional service to valued and exclusive customers.• Coordinating outfits and fittings - making sure alterations are complete by customer's deadline.• Organising rota work schedules for the shop.• Maintaining accurate records of all pricing, sales and activity reports.• Responsible for reconciling and banking daily takings.• Managing the visual merchandising of all stock.• Coordinating stock control between stores.• Overseeing of mail order business - including shipping and returns/funds.• Arrange in-store events, such as samples sale and first day of sale.

Responsibilities included:• Meeting and exceeding customers’ expectations.• Excelling in one-to-one consultations with clients.• Offering styling advice for a variety of formal, casual, occasional and work wear.