Gislen Gadpaille Email & Phone Number

Panamá, Panama

Panama

AS a full time Freelancer, I provided Purchasing and Logistics assistance to a clothing and merchandising company in the US.I prepared and sent all purchase orders and followed up with each vendor. I also maintained the PO tracking board updated in Monday.com with order status.A good portion of items are sourced in Mexico, so I coordinated shipments with the international vendors, and negotiated rates with freight agents. I was also responsible for receiving items and registering invoices in QuickBooks.This was a fully remote, work from home experience, but with the use of collaborative and workflow tools, every member of the team could follow up with their assigned duties and responsibilities.

Panama City, Panamá, Panama

Fully remote, work from home position. Provided over the phone assistance to Best Buy's customers from the Home Theater and Appliances departments. I helped customers with information regarding order fulfillment status, rescheduling orders, programming appointments for repairs and installation services, claims for damaged or defective goods.It was very challenging due to the Holiday Season high volume of calls, as well as customer's high expectations for a timely and effective order process. It allowed me to learn and put in practice de-escalation techniques, empathy and overall customer service skills that I can apply in future work and personal situations.

Panama Pacifico

Headed an 8-person team responsible for the Procure-to-Pay process (P2P) of direct and indirect construction materials and finishes required for the various residential and commercial projects in Panama Pacifico. Also coordinated the purchase of maintenance, repair, and operating supplies (MRO), representing altogether over 30 product categories of goods and services.The team attained yearly savings of 10 to 15% against budgeted amounts. Overall, we processed near 1800 purchase orders sent to more than 275 vendors for a total amount of $12 milion per year.Built and managed business relationships with local and global suppliers, throughout the process of searching, identifiying and validating product specifications of items needed for various projects.Coordinated with freight forwarders, customs agents and transportation providers, the shipment and reception of materials ordered from international vendorsParticipated in several process improvement and customer experience projects.

Panama Pacifico

I supervised the office support staff and managed the general administrative operation, including ordering office, cleaning and cafeteria supplies; contracting all telecommunications, copying and IT support services; purchasing and allocation of office furniture and other equipment throughout the various facilities.In addition, I provided administrative assistance to the three top company executives (CEO, COO and CFO) coordinating their agendas, handling incoming and outgoing correspondence and preparing reports as needed for board meetings, client presentations or internal transactions. I also organized quarterly general staff meetings and the year-end holiday party.During the six years as Office Manager, my scope of responsibility went from 25 employees in one office to over 150 employees in 3 offices and 4 construction campsites.

Panamá, Panama

Even though it was a brief work experience with SP, it was my first participation with a global firm, with all its guidelines, policies and procedures in place, even more so being a pharmaceutical company. I found this structured environment very reassuring, and it allowed me to focus on the tasks that were required of me. I provided assistance to the regional sales team in fulfilling distributor orders of pharmaceutical products for the veterinary market. I also coordinated events such as product launches, briefings, visit to trade shows, among others.

Panamá, Panama

Only two months after the 50-year concession was awarded to PCRC for the reconstruction and operation of the historic Panama Railroad, I was fortunate to be hired as their FIRST local employee. Our office was initially at the Managing Director's home, later moving to a rented house in the Los Rios area and finally settling at the current location in Corozal. I wore many hats from the beginning and was responsible for the administration of all office operations throughout the 10 years with the project. At the start of construction of the new railway, I coordinated the import and unloading of all materials and equipment. Once railroad operations begun between the Pacific and Atlantic terminals, I continued the ordering of necessary parts and supplies for maintenance of locomotives, rail cars, cranes, and track.In addition, I prepared for the Marketing and Operations Directors weekly volume reports, with statistics related to freight and passenger services. On occasion, I also represented the company in forums at universities, chambers of commerce and trade shows.

Owings Mills, Md

I provided export customer service to foodservice distributors in the LatAm region, including order processing, production coordination of non-stock items, consolidation of all items ordered for export, making shipping arrangements with freight forwarders and following up order until its final destination.I was able to establish great rapport with customers by communicating with them in Spanish. I also accompanied the Regional Sales Manager during customer visits or sales conventions in order to serve as an interpreter.

Mba, International Business

Bachelor Of Science Business Administration, Double Major In Production Management And Transportation & Logistics Management

Activities and Societies: + Delta Sigma Pi Professional Business Fraternity + Omicron Delta Kappa Honor Society