Joshua G. Email and Phone Number
As a Continuous Improvement Engineer/Auditor at LinkTech, LLC, I am responsible for maintaining and monitoring over 200 systems in various network environments, identifying and implementing policies and procedures that need to be improved, and developing a system auditing procedure that ensures compliance across managed networks. I have over 4 years of experience in providing technical support, troubleshooting system errors, configuring systems and policies, implementing security features, and performing disaster recovery audits for multiple businesses ranging from factory environments to doctor's offices.I am a motivated, punctual, and reliable veteran, with a focus in Systems Security and Troubleshooting. I received the Purple Heart Medal for injuries sustained in combat in Afghanistan. I have leadership experience as a former Help Desk Team Lead and Heavy Weapons Section Leader. I was responsible for the training and day-to-day activities of a junior employee and 9 Paratroopers. I am passionate about network security and improvement, and I strive to deliver high-quality service and solutions to my clients.
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Continuous Improvement Engineer And AuditorLinktech, LlcSeguin, Tx, Us -
Continuous Improvement Engineer/AuditorLinktech, Llc Jan 2023 - PresentWaukesha, Wisconsin, United StatesResponsible for maintenance and monitoring of over 200 systems in various network environments.Monitors and reviews Endpoint Detection and Response alerts.Identifies company policies and procedures that need to be improved and implements improvements.Developed a system auditing procedure used to ensure polices are being followed across managed networks. -
Senior Help Desk Analyst/Help Desk Team LeadLinktech, Llc Feb 2020 - May 2021Provides Level 2 technical support through MSP Remote Management Software to multiple businesses ranging from factory environments to doctor's offices. Responsible for ticket triage, troubleshooting system errors, configuring systems and policies, implementing security features, disaster recovery operations, customer relations, billing, project estimates, and dispatching technicians to provide on-site support. Monitors antivirus, web filtering, SNMP checks, and back-ups on over 200 workstations and servers through remote management software. Responsible for the training and day to day activities of 1 junior employee. -
Helpdesk AnalystLinktech, Llc Jan 2017 - Jan 2020Waukesha WisconsinProvides technical support through MSP Remote Management Software to multiple businesses ranging from factory environments to doctor's offices. Responsible for ticket triage, troubleshooting system errors, configuring systems and policies, implementing security features, disaster recovery operations, customer relations, billing, project estimates, and dispatching technicians to provide on-site support. Monitors antivirus, web filtering, SNMP checks, and back-ups on over 200 workstations and servers through remote management software. Helped create and manages an on-line cyber-security training resource for over 50 users.
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Computer Support Technician 1Fayetteville Technical Community College Sep 2016 - Jan 2017Fayetteville, North Carolina AreaProvides technical support and preparation of classrooms and open IT labs for students and faculty use. Assists in the setup, maintenance and security of instructional labs and classroom computers, printers, peripherals, and supplies. Provides technical assistance and information to over 12,000 students, faculty and staff on computer hardware and software. -
Equal Opportunity LeaderUs Army Mar 2013 - Dec 2014Fort Bragg, NcConducted Equal Opportunity Training for 81 employees on a monthly basis resulting in 0 equal opportunity incidents in over 1 year. -
Operations Office ManagerUs Army Feb 2013 - Dec 2014Fort Bragg, NcEnsured that all communication, detailed information and personnel training records of 81 employees were kept updated allowing the unit to be deployable within 18 hours. Effectively monitors, communicates with and assists company level leadership with managing statistics, statuses and media resources; Responsible for the welfare and training of 7 employees. -
Heavy Weapons Section LeaderUs Army Apr 2012 - Feb 2013Fort Bragg, NcResponsible for the health, welfare, morale and training of 9 soldiers; conducted multiple mounted ground movements in Afghanistan and received the Purple Heart Medal.
Joshua G. Education Details
Frequently Asked Questions about Joshua G.
What company does Joshua G. work for?
Joshua G. works for Linktech, Llc
What is Joshua G.'s role at the current company?
Joshua G.'s current role is Continuous Improvement Engineer and Auditor.
What schools did Joshua G. attend?
Joshua G. attended Fayetteville Technical Community College.
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