Joshua G. Email & Phone Number

Seguin, TX, US

Waukesha, Wisconsin, United States

Responsible for maintenance and monitoring of over 200 systems in various network environments.Monitors and reviews Endpoint Detection and Response alerts.Identifies company policies and procedures that need to be improved and implements improvements.Developed a system auditing procedure used to ensure polices are being followed across managed networks.

Provides Level 2 technical support through MSP Remote Management Software to multiple businesses ranging from factory environments to doctor's offices. Responsible for ticket triage, troubleshooting system errors, configuring systems and policies, implementing security features, disaster recovery operations, customer relations, billing, project estimates.

Waukesha Wisconsin

Provides technical support through MSP Remote Management Software to multiple businesses ranging from factory environments to doctor's offices. Responsible for ticket triage, troubleshooting system errors, configuring systems and policies, implementing security features, disaster recovery operations, customer relations, billing, project estimates, and.

Fayetteville, North Carolina Area

Provides technical support and preparation of classrooms and open IT labs for students and faculty use. Assists in the setup, maintenance and security of instructional labs and classroom computers, printers, peripherals, and supplies. Provides technical assistance and information to over 12,000 students, faculty and staff on computer hardware and software.

Fort Bragg, NC

Conducted Equal Opportunity Training for 81 employees on a monthly basis resulting in 0 equal opportunity incidents in over 1 year.

Fort Bragg, NC

Ensured that all communication, detailed information and personnel training records of 81 employees were kept updated allowing the unit to be deployable within 18 hours. Effectively monitors, communicates with and assists company level leadership with managing statistics, statuses and media resources; Responsible for the welfare and training of 7 employees.

Fort Bragg, NC

Responsible for the health, welfare, morale and training of 9 soldiers; conducted multiple mounted ground movements in Afghanistan and received the Purple Heart Medal.