Gisselle Hernandez Email & Phone Number

Coral Springs, Fl, Us

Fort Lauderdale, Fl, Us

Citrix mission is to power a world where people, organizations, and things are securely connected and accessible. Transformation of our business in a unified, simplified, and efficient manner is core to the successful execution of our strategy. The Transformation Office accelerates outcomes by bringing together key resources to prioritize, plan, execute, enable and measure significant cross-functional initiatives aligned to our strategy.I was recruited to provide proactive and engaged leadership on key projects to drive innovation on go-to-market strategy, commercial readiness, product deployment, and business transformation initiatives. My role is to lead, influence, and execute roadmaps, facilitating sales enablement, marketing execution, and deployment by providing Agile-focused leadership across the end-to-end program lifecycle from initial needs analysis through change management. Head matrixed teams of stakeholders from Sales, Marketing, Product, Technology, and other disciplines. In this role I:• Rapidly commercialized 50+ go-to-market solutions per year. Championed readiness and launch of MS Azure-driven Citrix Managed Desktop, Workspace with Intelligence, and a broad spectrum of promotions, features, and upgrades.• Accelerated sales enablement via leadership and collaboration on last-mile launches. Engaged with Sales, Training, Marketing, Cloud Engineering, and Channel teams in ensuring readiness and launching within planned windows.• Partnered with functional leaders to craft initial scope of complex initiatives. Applied critical thinking and influence to link company’s strategy to business outcomes resulting in the creation of the business cases for key initiatives to accelerate Citrix SaaS transition

Redmond, Washington, Us

Microsoft is the worldwide leader in software, services, devices, and solutions that help people and businesses realize their full potential.I support Microsoft’s service vision and go-to-market business strategy as the internal customer success lead, strategic partner, and support resource to major product services groups across the US, in which I enhance the corporate execution and sales performance by influencing enterprise improvements to internal and external technical customer service frameworks. In this role, I direct and coach a nationwide team of Customer Advocacy Manager technologists performing strategic analysis and customer advocacy, and building sales support programs, processes, insights, and tools. Notable achievements:►Establishing and implementing the service vision and policy as a trusted advisor and strategic partner to the business on the design and execution of more than 100 projects annually through internal communication and collaboration.►Building and leading a high performing team enhancing the market performance of Dynamics, Office 365, Microsoft 365 Azure, Licensing, Partners, and other products as the key liaison between the core Product and field Services teams.►Streamlining pan-regional knowledge sharing through upgrades to internal collaboration platforms.►Promoting three employees into roles of increased responsibility, using a consultative approach and situational leadership to increase individual accountability for individual development and to ensure best-in-class service delivery.►Being recognized with corporate awards including the FY2017 Peak Performer One Services Award and the FY2017 Customer Field Advocacy Award for transformative business impact and the delivery of actionable insights.

Redmond, Washington, Us

In 2006 I was named Manager, Field Readiness for Latin America, in which I oversaw the development of learning and development strategy as a consultant to the LATAM Marketing team. I was brought in-house in 2010 as Readiness Business Partner, and my role was elevated and expanded to direct a Readiness team of five employees as well as virtual project teams executing the full lifecycle of training programs at the region level for the Marketing and Sales organizations. Notable achievements:►Supporting the region's P&L success and talent development programs through the conceptualization, architecture, instructional design, and delivery of classroom and e-learning training and tools as business partner to the Region Vice President.►Assessing skills gaps, securing facilitators, building communications channels, tailoring individual market training strategies, and sourcing executive education services.►Developing a robust portfolio of training tools and programs across the Latin America region, positioning L&D as core component of talent strategy by exceeding all L&D goals, including attaining 255% of the Sales team training target and 203% of the Marketing target. ►Managing the delivery of highly successful Compete Workshops program across LATAM, which directly produced substantial incremental revenues through increased workforce knowledge of emerging technologies and markets.►Creating and leading Sales Coaching workshops generating a high-value pipeline of potential selling opportunities.►Directing collaborative brainstorming across functional teams to successfully ideate new customer development strategies.►Strengthening the region's marketing expertise through the delivery of more than 100 classes annually, using internal and external instructors to educate the workforce on SEO, digital marketing, and other transformative technologies in a highly dynamic technology environment.

Redmond, Washington, Us

I joined Microsoft in 2004 as a consultant leading the coordination of organizational readiness projects for the newly implemented LATAM Learning function supporting the growth of more than 900 employees. In this capacity I collaborated with Microsoft's corporate headquarters and our in-country partners to execute resource planning, build communications channels, and provide project delivery and change management leadership, as well as to align and manage cross-functional teams of trainers and support staff. Notable achievements:►Collaborating on the creation of a readiness framework and culture by designing best-in-class leadership and development support. ►Localizing programs and services to drive increased training participation and overcome cultural and regulatory issues.►Partnering with the local Human Resources teams to build processes and cost-sharing models, including the development of communication plans, the implementation of SharePoint collaboration platform, and the design of protocols for cross-border training.►Being appointed by the executive leadership team to share learnings on subsequent global implementations.

Redmond, Washington, Us

As an Intern with Microsoft's Enterprise Partner Group, I managed the support operations for the senior leadership of regional Latin America Sales organization. During my time in this position I created executive tools, presentations, and marketing materials, and produced diverse sales analytics and reporting.

G Edward Business Solutions was a staffing and consulting firm.I founded and launched G. Edward Business Solutions during my time as a consultant to Microsoft, and I was engaged by my client to serve as a professional employer organization (PEO) and full-service staffing firm sourcing and payrolling several of the company's subcontracted professional staff. I negotiated contract terms; recruited, screened, and interviewed job seekers; evaluated candidates for their job skills, work ethic, and fit with the client culture; administered benefits; and ensured compliance with employment regulations.During my time leading G. Edward, I grew the firm into a large organization payrolling more than 20 contracted employees engaged at Microsoft.

Charlotte, Nc, Us

Bank of America Corporation is an American multinational financial services company headquartered in Charlotte, North Carolina. It is ranked second on the list of largest banks in the United States by assets.As a Senior Personal Banker, I established, retained, and developed account relationships in loan and deposits portfolio while cross-selling products and services. Notable achievements:►Consistently exceeding the expected monthly goals consistently including 176% acquisition and deposit growth, 125% credit growth, and 107% advice and insurance growth.►Coaching and developing other associates.►Creating and developing relationships with international clients.

Toronto, Ontario, Ca

Scotiabank offers personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets through a global team of approximately 90,000 employees.

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PricewaterhouseCoopers is a multinational professional services network headquartered in London, and is the second largest professional services firm in the world, and is one of the "Big Four" auditing firms.I was recruited to this highly competitive exchange assignment in Dublin charged with facilitating the smooth transition of a privately held company to a public held company. I assisted clients with the process of activating shares owned in the company.

Minneapolis, Mn, Us

U.S. Bancorp is a bank holding company based in Minneapolis, Minnesota. It is the parent company of U.S. Bank, which is ranked seventh on the list of largest banks in the United States. In this role I directed all phases of teller operations, including training, motivating, and developing staff, collaborating on marketing promotions projects, and ensuring that tellers met sales referral monthly goals. Notable achievements:►Rapidly being promoted from Teller to Teller Supervisor, supervised teams of four to six employees.►Earning the “Stellar Teller” yearly award.►Achieving a 150% increase in volume of referrals from the teller team.

Master Of Business Administration - Mba, International Business

Bachelor Of Science (B.S.), Managerial Finance