Utilized Salesforce to research providers travel itinerary and billing specifications to accurately code charges within LTE Expense.Organized priorities to meet strict weekly deadlines by efficiently coding up to 200 travel expense charges.Demonstrated exceptional ability to work independently and collaboratively within medical division to work towards a common goal of billing providers and clients accurately and appropriately.Check postings and documents for accurate entry, confirm mathematical accuracy to prevent errors, and proper codesAnalyzed received receipts to ensure billing accuracy and provided recommendations to ensure streamlined processes and corrections

Conducted a wide array of complex services for business customers related to account transactions and concerns while taking ownership to resolve issues on the first encounter. Maintain service improvement for accounts and identify plan to achieve key performance metrics.   Responsible for providing tailored business solutions and account management for small, medium, state government, and national business customers Solicited customer feedback to foster a conducive relationship that would promote customer loyalty and retention Leveraged relationship with internal departments to oversee customer impacting transactions Employed life cycle management techniques to improve performance in all strategic priorities Executed the highest level of confidentiality with customer and company sensitive information Established a solid working relationship with clients by facilitating work towards a common goal Continuously overturned detractors by creating promoters to achieve complete satisfaction with customer choice and reliability Assessed risks associated to changes in customer's internal operations and restructuringManaged, coached, and motivated new customer service employees by exhibiting interpersonal skills, sharing constructive feedback, and educating about tools and resources to exude outstanding on the job performance Facilitated training sessions to educate new employees to effectively utilize tools and resources to learn Verizon Wireless products and services Continuously provided feedback with weekly one on one sessions to aid with career development Effectively responded to escalated customer inquiries with exceptional quality, efficiency, and accuracy Led a team of 5 or more by providing real time feedback on areas of opportunity to meet and exceed performance metrics