Gitahi Mukami Email & Phone Number

With over 17 years of experience in product and program management, I am a seasoned and certified Product Owner (SPOC) and Scrum Master (SFC) who specializes in testing, developing, and delivering technology products in the fintech and insurtech industry. My mission is to create value for customers and stakeholders by solving their problems and meeting their needs with innovative and user-friendly solutions.Currently, I lead a cross-functional team at APA Insurance Limited, a leading insurance company in Africa, to build a centralized core management system for processing all classes of claims and managing third-party service providers. The system handles a portfolio of 5B worth of claims annually, saving on operations cost and time, and enhancing customer satisfaction. I also work on a mobile application that enables clients to buy different types of insurance products and submit claims through the app, offering them convenience and choice. I have a proven track record of delivering successful products, such as a web portal that handled a portfolio worth 3.5B annually and saved revenue of 9M per month. I have strong analytical, problem-solving, and communication skills, and I enjoy collaborating with diverse stakeholders to achieve product visions.