As the business owner and office manager of Wright Design & Build LTD, I was responsible for overseeing all administrative functions, financial management, and day-to-day operations of the company.Key Responsibilities:1. Office Administration: - Managed all aspects of office operations. - Coordinated office maintenance, ordered supplies, and ensured the workplace was well-organised and efficient.2. Financial Management: - Administered payroll, including processing wages and benefits for employees. - Managed accounts payable and receivable, including invoicing, chasing payments, and maintaining accurate financial records. - Prepared and analysed financial statements, budgets, and forecasts to support business planning and decision-making. - Liaised with external accountants and auditors to ensure compliance with financial regulations.3. Customer Relations: - Served as the primary point of contact for customers, handling enquiries, resolving issues, and ensuring customer satisfaction. 4. Procurement and Inventory Management: - Ordered materials and supplies necessary for business operations, ensuring cost-effectiveness and timely delivery.5. Human Resources: - Handled recruitment, onboarding, and training of new employees. - Developed and enforced company policies, ensuring a positive and compliant work environment. 6. Project Management: - Coordinated and oversaw various projects, ensuring they were completed on time and within budget.7. Strategic Planning and Business Development: - Played a key role in setting the strategic direction of the company, identifying new business opportunities, and expanding service offerings.Key Achievements: - Successfully managed the company’s operations, resulting in consistent growth and profitability. - Improved operational efficiency by implementing streamlined processes. - Enhanced customer satisfaction through excellent service and proactive communication.

As the Office Manager at Wrights Flooring LTD, I was responsible for the seamless administration of office operations, financial management, customer relations, procurement, and human resources.Key Responsibilities:1. Office Administration: - Operations Management:I oversaw daily office activities, ensuring tasks were completed efficiently. This included managing correspondence, organising filing systems, and coordinating schedules. - Policy Implementation: I developed and enforced office policies and procedures to improve workflow and productivity. 2. Financial Management: - Accounts Payable and Receivable: I managed financial transactions, including invoicing, payments, and maintaining financial records. - Budgeting and Reporting: I assisted in budget preparation and financial forecasting, providing reports that supported strategic decision-making and highlighted areas for improvement.3. Customer Relations: - Customer Service: I was the primary contact for customers, handling inquiries, resolving issues, and ensuring customer satisfaction. 4. Procurement and Inventory Management: - Material Procurement: I was responsible for ordering materials and supplies, coordinating with suppliers to ensure timely and cost-effective delivery.5. Human Resources: - Recruitment: I handled the recruitment process, ensuring new employees were integrated smoothly.6. Project Coordination: - Project Scheduling: I coordinated project timelines, ensuring that flooring projects were completed on time and within budget. My role involved managing logistics, coordinating with contractors and suppliers, and resolving any issues that arose. - Logistics Management: I oversaw the delivery of materials to project sites, ensuring everything was delivered accurately and on time to keep projects on schedule.

As a Sales and Marketing Assistant at John Binns & Son LTD I was instrumental in supporting the sales and marketing teams across various initiatives that drove business growth and customer engagement. A key highlight of my role was assisting in the development and launch of a new website for ordering bespoke springs online, which significantly enhanced the company’s digital presence and customer reach.Key Responsibilities:1. Marketing Campaign Support: - Assisted in the planning, creation, and execution of marketing campaigns across multiple channels, including email, social media, and content marketing.2. Website Development Assistance: - Played a crucial role in the setup and launch of a new e-commerce website for bespoke springs, contributing to content creation, user experience design, and product listings. - Collaborated with web developers and designers to ensure the website was user-friendly, visually appealing, and aligned with the company’s brand.3. Social Media Management: - Managed and updated the company’s social media accounts, creating and scheduling posts that engaged the target audience and increased brand visibility. 4. Market Research: - Conducted thorough market research to identify emerging trends, competitive landscape, and potential growth opportunities.5. Sales Support: - Provided administrative support to the sales team, including managing customer inquiries, preparing sales presentations, and maintaining customer databases.6. Event Coordination: - Assisted in the planning and execution of promotional events, trade shows, and product launches, contributing to the company’s visibility in the market.

Role Summary:As a Travel Manager at A1 Reizen, I was responsible for overseeing all aspects of travel planning and client management, ensuring that each client received a bespoke and unforgettable travel experience. I managed high-end travel arrangements, from flights and accommodations to exclusive tours and services, catering to a discerning clientele who expected the highest standards of service. Key Responsibilities:1. Client Relationship Management: - Served as the primary point of contact for high-end clients, handling all inquiries, requests, and concerns with the utmost professionalism. - Developed and maintained strong relationships with clients, ensuring their preferences were understood and catered to in every aspect of their travel arrangements.2. Luxury Travel Planning and Coordination: - Coordinated all aspects of travel arrangements, including flights, accommodations, private transfers, and bespoke experiences such as guided tours, private dinners, and exclusive events. - Worked closely with luxury hotels, airlines, and service providers to secure the best rates and exclusive benefits for clients, leveraging strong industry relationships.4. Customer Service Excellence: - Ensured that every interaction with clients reflected the agency’s commitment to exceptional service, from the initial consultation through to post-travel follow-up.5. Sales and Business Development: - Played a key role in driving sales by identifying opportunities to upsell additional services and experiences to clients, increasing revenue while enhancing the travel experience. - Assisted in the development and execution of marketing strategies aimed at attracting new high-end clients and retaining existing ones. - Collaborated with the sales team to create compelling travel packages and promotions that appealed to the luxury market.

Role Summary:As a Receptionist & Administrative Assistant at Politie Schoten, I was responsible for providing frontline support and administrative assistance within the police office. This role required a high level of professionalism, confidentiality, and attention to detail, as well as the ability to manage multiple tasks in a dynamic environment. Key Responsibilities:1. Front Desk Management: - Greeted visitors and ensured they were directed to the appropriate personnel or department. - Answered and directed phone calls, handling general inquiries and providing information in a professional manner. - Logged and processed incoming and outgoing mail, ensuring timely distribution to the correct recipients.2. Administrative Support: - Provided administrative support to police officers and other department staff, including scheduling meetings, preparing documents, and managing records. - Assisted in the preparation of reports, correspondence, and official documents, ensuring accuracy and compliance with department standards.3. Data Entry and Record Management: - Processed and managed case files, reports, and other official documentation, adhering to strict confidentiality protocols.4. Coordination and Communication: - Coordinated communication between different departments within the police office, ensuring that information was shared effectively and efficiently. 5. Confidentiality and Compliance: - Adhered to all confidentiality and data protection regulations, ensuring that sensitive information was handled with the utmost care.