Gitanjali Shinde Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai, Maharashtra

Campden Family Connect is a family owned, pre-eminent global membership network for the Ultra-high Net Worth Community of Family Businesses, multigenerational families and Private Family offices. We deliver unparalleled regional & international opportunities, providing thought leadership, showcasing best practices, best in class educative and collaborative initiatives across the spectrum of critical matters in the life journey of its members. The club facilitates global peer connections, hosts co-investment workshops that bring member-backed deal flows, and provides unique proprietary research reports and intelligence to a pre-qualified audience, of family-business owners, private family-offices, multigenerational family enterprise Next Gen's.In a safe harbor environment, the club supports the niche members with generational education, thought leadership and intelligence that aids in critical decision making, enables forethought in matters that are pivotal to achieve enduring success and in safeguarding family legacy.I lead business development and customer relationship management for multigenerational families that includes Family-Business Principal's, Next Gen., Single Family-Office Principal's and their Head's of family-office.

Mumbai Area, India

The Bay Club, a one of its kind private, by invitation, family and business club is located in Mumbai's leading commercial hub - Maker Maxity. This lifestyle club is meticulously curated to serve the best & brightest citizens, bringing alive a lively community connection for HNI & UHNI families that binds them culturally, socially, & sportily to most purposefully enable their desired lifestyle in the busy world. Conceptualized by Manish Maker (an artist himself, a connoisseur, and developer) and developed by The Indian Film Combine Private Limited my journey here grew from realizing a perception and concept, to execution, taking the idea to-market and garnering the charter members for the prestigious membership community. The exuberating journey involved engagements with varied field experts ranging from designers, technicians, architects, solicitors, technology partners, and more. With a key focus on sales and customer engagement building a lasting brand perception of being the most desired luxury lifestyle membership in the country I succeeded in garnering affirmations of 50% of the prospective clients met.

Mumbai Area, India

Grand Hyatt Mumbai Residences - Serviced Apartments Sales:Instrumental in exceeding Revenue, Price mix targets YOY, market Positioning and Inventory management for 110 Apartments. Successfully increased the YTD Average Apartment Tariff by INR2000 and Occupancy by 10%. Headed HNI client negotiations, relationship management, and retention. Introduced the medical tourism market segment.Manager of the Apartment Annual Business Plan & Pricing Strategies.Controlled the proposal & contracting for all market segments.Networking with reliable business partners & driving revenue, market share and profit performance. Negotiations & Business entertainments with CXO’s. Involved in customer relationship management pre & post sales. Grand Hyatt Mumbai- MICE Sales:Contributed in increasing the MICE Business and market share, recording the highest lead captures for the property since inception with effective Lead- management & Pricing for the property across Rooms & Banqueting, Pre-Sales management, Prospecting & Contracting. Formed critical SOP's integrated with finance, software and processes. Devised a response time within 24 hours for all MICE and Event proposals & contracts. Successfully scored a record high of 90%+ across all Global MICE Customer Service audits. Beating the record since inception of the hotel for 2 consecutive annual audits.Efficiently aligned & mapped the sales software -Delphi & SOP’s for efficient business management impacting to optimized lead conversions.Contributed to increase in MICE business by enabling shortest lead closure timelines, further achieving proficient budget forecasts, increased market share and leverage on competition pricing. Handled administration and supervision of business for Meetings, Incentives, Conventions, and Exhibitions (MICE).Analyzed and researched information for the Director Marketing(HOD). Enabled statistical reports and information to equip & empower sales proficiency.Oversaw the India Regional Offices

Led a team of 5 Assistant Managers, 12 Team Leaders, and 28 Guest Service Officers and responsible for efficient working of the ancillary 55 member team. Ensured effective functioning of the Front Desk Operations 24X7.Achieved the highest department score of 92% in 2006 & 98% in 2007 by proactive assessments and proficient implementation in responsibility of the Hyatt International - Brand Standard Service Audit's, Nominated to become the Certified Hyatt International Trainer, mentoring and training both veteran and junior Front Office team members, ensuring optimum performance, identifying and developing potential Team Leaders and Assistant Managers. Responsible for Team appraisals and probationary reviews.Accountable for quarterly Guest Service Analysis and annual Employee Opinion Surveys.Doubled the Hyatt Guest Loyalty Memberships, bringing Grand Hyatt Mumbai to the 4th position among the group of hotels in Hyatt International Corporation, with effective strategies & execution for maxim Return Guest Ratio, Designed & Implemented strategies for effective operations. Ensuring adherence of Operational, Financial & Administrative guidelines.Reduced the no-show and on-day cancellation percentage to a maximum of 8% from the pre-existing 15-17% in my tenure of direct reporting of the Inhouse Reservations Team. Nullified the transaction errors & revenue rebates with re-structures in the Cashiering process. Resulting in smooth functioning for the Operating & Finance department.Evolved the team & process to handle MICE. Set precedence for the section to ensure success & efficiency. Successfully maintained a performance score between 80 to 100% since the inception.Spearheaded the Operating Software installations & system upgrade from Fidelio to Opera.Nominated Star Performer for year 2005-2006 in Rooms Division at the Asia group of Hyatt hotels nominations.

Joined as the core Pre-Opening Team Member. Formulated and executed the Departmental Standard Operating Procedures as the 8 member Pre-Opening Front Office team. Actively involved in Employee Training for all Front Office Staff across varied job descriptions. Part of the Core team to configure the Operating Software for the property and training Staff on the same.

Mumbai

Earned my place at the 2nd batch of Oberoi Hotels Supervisory Programe through campus recruitment. Joining the flagship property Oberoi Towers within a fortnight of completing my professional course. Established proficiencies in Customer Relations and Management, Lead Management, Process Management and Auditing during my experience in Front Desk Operations, Cashiering, Operating software's, GDS inventory, Concierge, Reservations Inbound and Outbound at the Country's most desirable place of work in the times.Worked in the capacity of Shift-in-charge at Front Office for the 587 room hotel with opportunity to manage room inventory for both The Oberoi Towers & The Oberoi Mumbai.Was appointed trainer for the above operations, on successfully performance in the first 12 months.Earned recognition on multiple occasions for my service, through the guest recognition program called "I Take Charge" that earned facilitation for exemplary service and recognition by an employee towards the Guests/the Client who acknowledged the same.

Bachelor Of Arts (B.A.), English Language And Literature/Letters

Diploma In Hotel Management And Catering Technology

Science