17 years of extensive experience in the service industry and banking domain .Successful completion of 11 years with ICICI Bank LTD worked as the Deputy Branch Manager With ICICI Bank Ltd Ability to handle all Branch Operational work with excellence .  Skillful at handling multiple tasks simultaneously . Strong exposure in customer services. Strong analytical and problem solving skills, with an eye for detail. Ability to continuously strive for improvement in existing processes . Well versed with windows and MS office applications. Have experience of Setting up new units and Bank Branch . Certified Trainer for the Bank ( Train The Trainer ) . Specialization in Client Relationship Management,Telesales, Customer Service , Client Enhancement & Retention .Competencies: Leadership QualitiesOperations and General Management Relationship Management Business Development and Co-ordination .Procedures and Compliance Management Financial acumen