Gitanshu Bhatia Email & Phone Number

Cambridge, Ma, Us

Cambridge, Ma, Us

• Serve as the main point of contact for several premium Akamai customers and work on resolving all their issues / requests, especially those related to Web Experience.• Provided hands on support with timely reports during live events.• Work on various Akamai features such as - FastDNS, Web acceleration, caching, Global Traffic Management (Load - Balancing), Front End Optimization, Web Application Firewall (WAF), IP Acceleration, Akamai Mapping.• Troubleshoot Akamai mapping issues and all premium products like WAF, GTM etc. • Serve as Subject Matter Expert for customers on various issues related to HTTP, DNS and SSL also advice customers on best practices for implementing these technologies, and for offloading traffic to Akamai.• As part of troubleshooting issues implement break fix changes to resolve them and analyze huge amounts of logs in a very small time frame to isolate issues quickly when customer's services are affected. • Work closely with Engineering in on boarding products to Akamai customers and supporting them. Also work with Engineering in resolving bugs detected during troubleshooting issues.• Responsible for maintaining the organization’s knowledge base by fixing existing articles, writing new articles and scoring articles written by other team members.• Mentor new hires and interview potential candidates for the team.

San Jose, California, Us

Systems:• Nutanix Hyper Converged Infrastructure solution• Nutanix Acropolis OS 5.10• Hypervisors: VMware ESXi 6.X, Nutanix AHV, Microsoft Hyper-V, Citrix Hypervisor• Oracle 12c, PostgreSQL, Microsoft SQL Server• Open vSwitch, Datacenter networking• Linux CentOS, RedHat, Oracle Linux• Troubleshoot, debug, and diagnose customer issues encountered in the field or in Hyper-converged infrastructure.• Develop and contribute to internal and external knowledge bases.• Work with technology partners (VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.• Troubleshooting issues on Cisco, Dell and Nutanix platforms which involves a lot of Storage and Network troubleshooting.• Improve the serviceability of the product by testing new features and developing tools to scale field deployment and auto-support infrastructure.• Defining and driving changes to Nutanix's products with our development engineering team based on feedback from customers and field implementations.• Be a champion for our customers. Go above and beyond to support their business and use of the Nutanix product.

Santa Clara, California, Us

• Maintain the Datacenter infrastructure including Servers, Switches, and Firewall (FortiGate).• Set up new services and policies in Active Directory, Windows Server and managing cases.• Monitor the network using remote management software, Kaseya and making changes in the network as required.• Managed Datacenter environment including Infra-scale backup and Disaster Recovery Solutions.• Setting up different policies in Firewall (FortiGate) and managing VDOMs.

Fullerton, Ca, Us

• Maintained all networking devices and infrastructure across the enterprise including switches and routers.• Provided documentation on start-up, shut down and first level troubleshooting of processes for the employees.• Monitored network performance and provided its statistical reports for the department.• Maintained all networking devices and infrastructure across the enterprise.• Configured different Audio Video devices such as Data Projectors in the classroom and powered speakers.

Gurugram, Haryana, In

• Configured DHCP, File server and DNS server in Linux environment.• Troubleshoot of local and network-based printers within the office campus.• Provided technical support to customers internally and externally over tickets, phone and in-person.• Managed users in Office 365 environment synced with AD and made changes as per requirement.• Built an e-commerce web app to sell products online which contributed to the increase in the company’s sales.

Master'S Degree, Computer Engineering

Bachelor Of Technology (Btech), Information Technology