•Navigated a system of 60+ software/hardware embedded systems to resolve issues by isolating, reproducing, and diagnosing customer requests•Facilitated IT tasks for a network of 2,500+ users: imaging, deploying, maintaining, and transporting assets while upholding tech policy•Ensured rigorous security compliance and network maintenance through adept maintenance and troubleshooting within active directory•Achieved upwards of 80% security compliance within a 5-hour period as result of the Crowdstrike incident

•Provided exceptional customer service by multitasking between front register assistance, photo order management, and stock room organization, ensuring a smooth workflow.•Collaborated effectively with team members to address customer concerns, resolve issues, and enhance overall satisfaction, fostering a positive work environment.•Demonstrated strong problem-solving abilities by promptly resolving customer complaints, finding suitable solutions, and ensuring a positive customer experience.

•Served as a designated hitter pharmacy technician, collaborating closely with the pharmacy team during busy hours to ensure a smooth workflow•Located and identified specific medications, maintaining organization and accurate storage to facilitate efficient retrieval and dispensing for the pharmacy team•Interacted with customers, validating their identification and accurately dispensing medications while resolving insurance issues and ensuring customer satisfaction