Gitika Kumar Email & Phone Number

- Working closely with Account Managers, scheduling and attending meeting with existing accounts to help build a trusting relationship. - Conducting status meetings with appropriate resources and customers. - Escalating and resolving areas of concern as raised by clients. - Carrying out client satisfaction surveys and reviews. - Attending & resolving.

- Building and maintaining relationships with clients and key stakeholders within the company. - Conducting reviews to ensure clients are satisfied with their products and services. - Ensured complete satisfaction and maximum utilization of the product sold to customers - Alerting the sales team to opportunities for further sales within key clients..

- Develop strong interpersonal relationships with the team by motivating them ensuring career advancement and a long lasting and fruitful relationship. - Conducting conference calls with clients to enhance performance based parameters. - Effective management of the Service Level Agreement as per client. - Identifying opportunities for improvement of.

Gurgaon, India

- Mentor and assist associates to follow quality parameter. - Introduced new associates to quality parameters as per client’s requirements. - Ensured compliance on the operations floor. Identifying training needs & areas of concern. - One-on-one discussion with team associates and discussion on performance and quality. - Interfacing between.

Gurgaon, India

- Handled calling and monitoring for both inbound and outbound processes. - Managed teams & improved service production by enhancing process capability. - Instructing the Group Coordinators in day-to-day supervisory work. - Reviewing reports of the sales that include performance of team associates on various parameters, thereby finding the productivity of.

Bachelor’S Degree, Sociology

Education record

Activities and Societies: