Gitika Kumar Email & Phone Number

- Working closely with Account Managers, scheduling and attending meeting with existing accounts to help build a trusting relationship. - Conducting status meetings with appropriate resources and customers. - Escalating and resolving areas of concern as raised by clients. - Carrying out client satisfaction surveys and reviews. - Attending & resolving employee grievances to maintain cordial management-employee relations. - Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.

- Building and maintaining relationships with clients and key stakeholders within the company. - Conducting reviews to ensure clients are satisfied with their products and services. - Ensured complete satisfaction and maximum utilization of the product sold to customers - Alerting the sales team to opportunities for further sales within key clients. - Attending meetings with clients to build relationships with existing accounts. - Strategise and develop ways to enhance client relations.

- Develop strong interpersonal relationships with the team by motivating them ensuring career advancement and a long lasting and fruitful relationship. - Conducting conference calls with clients to enhance performance based parameters. - Effective management of the Service Level Agreement as per client. - Identifying opportunities for improvement of process, levels of service by reducing key gaps. - Responsible for developing comprehensive client profiles along with sales team. - Arranged special events for best customers each year. - Continuously developed correspondence for clients to thank them for their business.

Gurgaon, India

- Mentor and assist associates to follow quality parameter. - Introduced new associates to quality parameters as per client’s requirements. - Ensured compliance on the operations floor. Identifying training needs & areas of concern. - One-on-one discussion with team associates and discussion on performance and quality. - Interfacing between management/staff & training/ motivating teams & subordinates. Achievement - Opportunity to with the training department as well based on proven track record.

Gurgaon, India

- Handled calling and monitoring for both inbound and outbound processes. - Managed teams & improved service production by enhancing process capability. - Instructing the Group Coordinators in day-to-day supervisory work. - Reviewing reports of the sales that include performance of team associates on various parameters, thereby finding the productivity of Team / portfolio & increasing productivity.Achievement - Promoted to Quality Analyst within 8 months of joining.

Bachelor’S Degree, Sociology

Education record

Activities and Societies: