- Seasoned professional with over 6+years of experience in Operation, Work Force Management, Work Force Planning, Scheduling, Report Generation, Client Interaction/Support, Service and Support across the Outsourcing Industry.- Experience in working on different technologies such as Advance Excel, MS Access, Power BI, SQL, and Tableau.- Conducted data analysis, data mining and timeseries forecasting. Created reports and dashboards in Microsoft Excel using pivot tables, sparklines and charts as well as VLOOKUP functions.- Leverage a customer & service centric approach to maintain strong relationship with clients, Stakeholders, & human capital.- Focused and hardworking, self-motivated and team oriented; willing to go the extra mile, effective team player with excellent communication and inter-personal skills.- Deft in creating & maintaining strong rapport amid different fraternities.