Gitin Ravi Email & Phone Number

Mumbai Area, India

• Collaborated with 20+ agents to support production quality checks for pre-authorization, eligibility verification, and ATS.
• Rectified errors within 24 hours TAT and shared feedback with users about opportunities found in the cases.
• Discussion of Key Result Area(KRA) about target, leave, performance, Rebuttal of Error and rating P3MS for specific Auditor.
• Scheduled quality meets twice a month to summarize the RCA of errors and to discuss client updates
• Reviewed chart documentation to ensure patients met medical policy guidelines.
• Prioritized incoming authorization requests according to urgency.

Mumbai Area, India

• Create appointments for customers who walk-in or call for servicing.
• Take timely updates of services from Technician for completion reports.
• Place Orders from Customers for their Service and Required Products.
• Sort out Service Sheets after collection and manage technician maintaining a servicing can be smooth avoid bottleneck situations.
• Collect billing and service report from the Technicians. Charges for the Service to be billed and invoiced
• Update all system about the servicing from product receiving, servicing, invoicing (if any) and finally product sent back to customer.

Mumbai Area, India

• Take care of all the technical difficulties faced at branch level to taking backups. Worked as an Office administrator for branch
• Supporting the staff by completing weekly responsibilities and provide receptionist back-up.
• Coordinating office activities and operations to secure efficiency and compliance to company policies
• Supervising administrative staff and dividing responsibilities to ensure performance
• Keep stock of office supplies and place orders when necessary.
• Order and put away all office and company supply and brochures.

Mumbai Area, India

• Achieve high-standard customer satisfaction during adventuring into high performance.
• Provide a full spectrum of services for customers who navigate both online or off.
• Handling Escalations and Rejections of Services to provide Good andQuick Services to the Customers.
• Answered order placement calls from customer accounts.
• Maintained and updated customer account information.
• Maintained company data records in compliance with rules and regulations.

B.Com, Finance, General, 56%

B.Com, Finance, General, 56%

Hse, Business/Commerce, General, 56%

Ssc, 60%