Gitin Ravi Email & Phone Number

Mumbai Area, India

• Collaborated with 20+ agents to support production quality checks for pre-authorization, eligibility verification, and ATS.• Rectified errors within 24 hours TAT and shared feedback with users about opportunities found in the cases.• Discussion of Key Result Area(KRA) about target, leave, performance, Rebuttal of Error and rating P3MS for specific Auditor.• Scheduled quality meets twice a month to summarize the RCA of errors and to discuss client updates• Reviewed chart documentation to ensure patients met medical policy guidelines.• Prioritized incoming authorization requests according to urgency.• Obtained authorization via portals or phone and followed up regularly on pending cases.• Maintained individual payor files to include up-to-date requirements needed to successfully obtain authorizations.• Reinitiated appeals for denied authorizations.• Responded to clinical questions regarding payer medical policy guidelines.• Confirmed accuracy of CPT and ICD-10 diagnoses in the procedure order.• Demonstrated proficiency in client software like eRAD, Athena, and Centrecity.• Consolidation of Auditors Daily Audit Report on daily Basis and maintaining track of target daily met or not.• Conducted eligibility verification to check whether users had mentioned proper benefits like effective date, plan name, deductible, Out Of Pocket and its remaining, copay, and co-insurance.• Ensured availability of clinical in client software required for approval of procedure.• Scheduled procedures to patient profiles with CPT like CT, MRI, diagnostic X-Ray, PET scan, and ICD-10 recommended by hospital visit notes.

Mumbai Area, India

• Create appointments for customers who walk-in or call for servicing.• Take timely updates of services from Technician for completion reports.• Place Orders from Customers for their Service and Required Products.• Sort out Service Sheets after collection and manage technician maintaining a servicing can be smooth avoid bottleneck situations.• Collect billing and service report from the Technicians. Charges for the Service to be billed and invoiced • Update all system about the servicing from product receiving, servicing, invoicing (if any) and finally product sent back to customer.

Mumbai Area, India

• Take care of all the technical difficulties faced at branch level to taking backups. Worked as an Office administrator for branch • Supporting the staff by completing weekly responsibilities and provide receptionist back-up. • Coordinating office activities and operations to secure efficiency and compliance to company policies• Supervising administrative staff and dividing responsibilities to ensure performance• Keep stock of office supplies and place orders when necessary.• Order and put away all office and company supply and brochures.• Manage day to day branch responsibility and completing all activity and report to managing director.• Coordinate project deliverables• Perform accounting tasks, including invoicing and budget tracking• Schedule meetings and travel arrangements for senior members of the company

Mumbai Area, India

• Achieve high-standard customer satisfaction during adventuring into high performance.• Provide a full spectrum of services for customers who navigate both online or off.• Handling Escalations and Rejections of Services to provide Good andQuick Services to the Customers.• Answered order placement calls from customer accounts.• Maintained and updated customer account information.• Maintained company data records in compliance with rules and regulations.• Responded to customer inquiries pertaining to product operation.• Notified appropriate departments of product and service failure complaints.• Addressed customer queries in coordination with other appropriate departments.

B.Com, Finance, General, 56%

B.Com, Finance, General, 56%

Hse, Business/Commerce, General, 56%

Ssc, 60%