Gitte Underbjerg Bertelsen Email & Phone Number

Horsens, Midtjylland, Danmark

• Development of Power BI reports for Management, day-to-day operations, support tools, etc. in order to support the busines through fact-driven decisions.
• Development of several types of support tools in Excel – Price Simulations, Central Point of Gravity analysis, Freight Calculators, Road Tax regulations, Customer KPI reports etc.

• DATA ANALYST
• End-to-end development of Power BI reports for management, day-to-day operations, support tools, etc. in order to support the business through fact-driven decisions.
• The reports are based on several source types such as SQL databases, Azure, web pages, Excel etc. using SQL, Power Query M and DAX.
• Development of data models to support business needs.
• Administration of Power BI gateway, workspaces and users / AD groups.
• Support of my Data Analyst colleagues.PRODUCT OWNER

• Project management on the BI department's GDPR project: Right to insight reporting, deletion, new processes, PII information, etc.
• Project management on strategic projects, such as splitting the company's data in connection with splitting the organization.
• End-to-end development of Power BI reports.
• Management of Power BI, facilitator of Power BI experience group across the organization.

• End-to-end development of a Business Intelligence toolbox in Power BI containing reports and dashboards used at management level. In addition, development of operational tools in Power BI.
• Maintenance and continuous service improvement of the tools. I always seek to improve the transparency and automation of data.I have been covering this role since the beginning of 2016, but did not change the title.

• Continuous improvement of the Problem Management process, including formulation, definition and adjustment of the process.
• Communication of the process to the relevant stakeholders.
• Reporting on the process to the management level.As a CSI Process Owner, I have always aimed to simplify the process and at the same time ensure that the process serves its purpose for the organization.

• Definition of the Process Manager role and responsibilities in accordance with ITIL's best practices.
• Ensure consistency between the application portfolio and the processes (Incident Management, Change Management, Release Management and Problem Management), with the aim of ensuring operational stability and performance.
• Participation in task forces and service restoration teams, communication with stakeholders about incidents, ensuring monitoring of the systems, ensuring correct transfer of projects to the production environment and.

• Release planning and coordination at the right price, time and quality.
• Planning and coordinating bug fixes.

• Requirements analysis, development, testing, error handling and maintenance on applications.
• Preparation of operational documentation.
• Preparation of test plans.
• Monitoring systems and correcting software errors.
• Performance improvements on applications.
• Coordination of errors across departments.

Ap Graduate In Computer Science, Academy Profession Degree Programme In Computer Science

Clerical Assistant, Public Administration

Court in Thisted

Higher Commercial Exam