Gitte Zenna Hjort Email & Phone Number

Copenhagen, Dk

I work to ensure CX-perspectives across the full TxB & IVS strategy within Corporates and Institutions. Danske Bank is on an interesting journey to become ever more centered around the full customer journey and customer experience. I work to continue this adoption of the CX mindset and to ensure the right use of proper CX tools. Ensuring that CX perspectives are well understood before changing business models or making bigger IT projects are becoming increasingly important, with the current fast pace of changing customer needs.

In Business Development in C&I, Danske Bank, I work as an internal consultant, analysing customer needs and advising business areas on how to improve the current service design to better meet the needs of the customers.My approach is founded on methods from the field of service design and human centered design and adapted to the needs of Danske Bank. By analysing customer behaviour and current business processes, I set up new goals on how to improve customer satisfaction.

As a consultant in Danske Bank I work on process development and service design projects to improve the customer experience within C&I.Furthermore, I am part of the CX Community working on infusing CX knowledge throughout the organisation through focused work on training and method development. Here, my focus is on developing best practices within the field of CX.

I work on disrupting the financial industry. My responsibilities include conducting market research and analyse data from the Danish market on user behaviour and their needs for better banking solutions. I am aiming at finding user centric solutions for banks to implement in order to serve their customers better. I work through the use of design thinking and UX to approach banks with the end users in mind. Futhermore, my responsibilities include researching emerging trends on the financial market and how to make full advantage hereof. I analyse how innovations can be implemented to disrupt and improve the current financial players on the Danish market.

As a freelance webdesigner I have designed websites for public Danish institutions and private companies. I do target group analyzes and competitor analyzes to target the end result for every customer.

Copenhagen Area, Denmark

As a co-founder of Bureau34 I specialise in strategic and visual communication for small and middle sized companies. I design and create websites, that are easy to maintain for the customer, as well as visual identities for both printed and digital media and online marketing.

The projects at Artventure was primarily concerning company events, conferences or internal communication. As a project coordinator I managed budgets, time schedules, brainstorms, developed concepts etc. I was in touch with multiple partners in order to collect prices for budgets and details for time schedules and the overall concept.Furthermore, I produced the internal visual communication for Artventure such as company presentations (both interactive and static), LinkedIn profile, visualizations of concepts etc.

I assisted in developing concepts, renewing the external tone of voice to better match the user needs and I had the primary contact with the end users. Based on this user contact I referred back in the organisation to make sure, the product improvements matched the needs of the users.Furthermore, I had tasks like recruiting new employees, hosting workshops and educating users in online marketing and online communication.

Master Of Science (Msc), Cand.It, Digital Innovation & Management, 12

Data Analysis and Navigating Complex Environments Change Management Service Design Digital Governance Enterprise Services Automated.

Bachelor'S Degree, Media Production And Management

Management and Economics (A) Premedia Production (B) Communication and Marketing (A) Law (A) Design Management (A) Communication.

Communication And Media Studies

Multimedia Designer, 12

At KEA I studied to be a Multimedia designer. The education is estimated to take 2 years and includes graphic design, project management.

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