Giuditta Morgillo Email & Phone Number

Dublin, IE

Dublin, Ireland

• Anticipating and meeting the needs of our clients by coordinating cross-departmental work, constantly archiving high-quality service, and committing to continuous improvement.
• Responding to queries regarding cover, claims, hospitalisation, complaints.
• Commit to the department's service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%.
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases.
• Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients.
• Assist our in-house medical team in coordinating client's hospital admissions, evacuations, repatriations and other cases as required.

Dublino, Irlanda

• Provided professional support for Facebook/Meta's US base in implementing performance goals in live chats and emails; I consistently archived 95% of my SLA targets in terms of metrics and quality. I also responded to.
• Provided functional and technical support in a timely manner to resolve problems, incidents, customer requests and queries related to payment process transactions.
• Protected user’s sensitive data and information through GDPR guidelines.
• Ensured to reporting, escalation and tracking of all incidents to relevant teams.
• Identified and helped prevent risks posed by fraud patterns, fake accounts and scam cases through AML/CFT regulations.
• Communicated relevant information to senior agents and team leaders regarding technical issues in the context of payments and risk processes.

Dublin, Ireland

• Designated to cover absent managers in two different units: IPB Insurance and National College of Ireland.
• Managed all areas of the restaurant and made final decisions on important matters related to customer satisfaction and staff management.
• Duties as role below.

Dublin, Ireland

• Worked for a company that provided food and hospitality services to offices. My role was to lead and supervise my team in managing the canteen, catering, monthly events and replenishment of the building's café areas. I.
• Demonstrated customer service skills by managing daily inquiries and ensuring smooth and timely execution of catering service for respective offices and meetings.
• Administrated and organized stock levels by tracking usage, ordering supplies, and closing invoices.
• Managed daily sales records, managing cash flows, safe and vending machines.
• Prepared spreadsheets, rosters and menu.
• Ensured that results meet and exceed quality standards outlined by the Health Service Executive (HSE).

Dublin, Ireland

• Followed a renovation initiative, and spearheaded a restaurant rejuvenation project; focusing on the training and development of staff members and collaborating with chefs on a new menu. I increased VIP service quality.
• Managed customer reservations via phone, emails, or in person.
• Provided excellent food service through training to junior team members.
• Exhibited strong cash-handling capabilities, organizing invoices, ordering supplies, and processing payments to the deliveries by cheque.
• Supervised health, safety, and hygiene regulations (HACCP).

Dublin, Ireland

Demonstrated composure in challenging situations, empathizing with customers and anticipating their needs.

Dublin, Ireland

Provided the highest levels of customer service through daily interactions; exercising product knowledge, customer needs analysis and strong teamwork skills in an international environment that promotes a healthy lifestyle through food.

Dublin, Ireland

Provided support to the kitchen staff; assisted with preparatory work and developed core skills in fast and efficient working methodologies and communication skills.

Rome, Italy

Worked at one of the largest Italian companies leading provider of food & beverage service for travellers. I have demonstrated proficiency in product sales, brand representation, cash management and reporting and have consistently achieved daily sales goals through friendly, persuasive and clear communication with customers.