Global Customer Engagement Manager
CurrentPharmacists and Shoppers | Business strategy, Marketing, Trade MarketingKey responsibilities: 1. Develop understanding of markets, retail dynamics, consumer, and shopper behaviour to drive the definition of Global strategies to support affiliates in increasing continuously Customer Engagement, applying and evolving the go to market strategical approach 2. Provide guidelines for local Pharmacy Channel Management to develop specific customer plans for defined clusters of pharmacies; 3. Monitors market dynamics (with a special focus on E-commerce and E-retail Pharma Channel), to develop compelling commercial propositions based on shopper insights and implement specific activities/programs to maximize synergies with DTC campaign 4. New tools/ services: act as a business partner for Global Data & Digital Business Transformation Dept. for the definition of global digital tools/ services 5. Prepare and manage presentations for international meetings with countries, develop ad hoc re porting based on KPIs to evaluate the performance of different activities; 6. Category and Brand Analysis based on sell in /sell out data.