Giulia Coppini

Giulia Coppini Email and Phone Number

Junior Operational Partner Success Manager @ Zalando
Germany
Giulia Coppini's Location
Berlin Metropolitan Area, Germany
Giulia Coppini's Contact Details

Giulia Coppini work email

Giulia Coppini personal email

n/a
About Giulia Coppini

Friendly and positive attitude, empathy and cordiality, motivated, dynamic,punctual, reliable, able to work in a team, independent working style, diligent,flexible, strong leadership skills and a strong spirit of adaptation.

Giulia Coppini's Current Company Details
Zalando

Zalando

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Junior Operational Partner Success Manager
Germany
Website:
zalando.com
Employees:
12019
Giulia Coppini Work Experience Details
  • Zalando
    Junior Operational Partner Success Manager
    Zalando
    Germany
  • Zalando
    Operations Coordinator
    Zalando Nov 2022 - Present
    Berlino, Germania
    Coordinate and deliver effective, high-quality onboarding plans for new team members and follow-upExhibit a service-minded approach with the team and always make time to provide support, e.g. how to manage workload, difficult suppliers, and escalation topicsIn collaboration with the Lead, ensure there is a balanced workload and coordinate with the Lead on solutionsProactively create synergies within the team to solve problemsBe a point of contact for escalation in the team and external stakeholders
  • Zalando
    Senior Category Operations Specialist
    Zalando Aug 2022 - Oct 2022
    Berlino, Germania
    Understand the processes and systems/tools me and my team are responsible for/are using and recognize the dependencies between them and their impact on internal and external processesClearly understand goals and KPIs, their input variables, and how you and your team can influence the KPIs or goals. You plan and take action accordinglyBe an ambassador for change and actively promote and support this within your team
  • Zalando Se
    Category Operations Specialist
    Zalando Se Jul 2021 - Aug 2022
    Berlin, Germany
    Responsible for excellent execution of Buying and Merchandising processes
  • Zalando Se
    Customer Care Specialist
    Zalando Se May 2019 - Jul 2021
    Berlin, Berlin, Germany
    Give advice and respond to diverse customer inquiries including paymentqueries, ordering process, return process and general questionsFind solution even in challenging casesThink further and take the right conclusion from customer’s feedback andactively support the improvement of customer serviceManagement of phone calls, chats, e-mails and Live Messenger
  • Oxfam Italia
    Project Manager
    Oxfam Italia Oct 2018 - Dec 2018
    Firenze, Italia
    Organize the training of volunteersManagement of attendance and offers registerPrepare daily and monthly reports and control teams goalsGuide the team with regular meetings and motivating team members
  • Dbs Gmbh
    Customer Services Agent
    Dbs Gmbh Feb 2017 - Sep 2018
    Berlino, Germania
    Secretarial activities for various clientsManagement of incoming and outgoing correspondence and maintain aconstant flow of information within the team and the next level superiorPrepare reports and control teams goalsGuide the team with regular meetings and motivating team members
  • No.Made
    Manager
    No.Made Mar 2012 - Oct 2016
    Prato, Italia
    Production and point of sale managerHead of the Customer ServicePrepare reports and control teams goalsGuide the team with regular meetings and motivating team membersRegular meetings with next level superior regarding company goals and management
  • Unione Italiana Dei Ciechi Ed Ipovedenti Onlus
    National Civil Service
    Unione Italiana Dei Ciechi Ed Ipovedenti Onlus Feb 2011 - Feb 2012
    Prato, Italia
    Project manager Mobilità GarantitaAccompaniment for the blindDrawing up the weekly calendar for organising shifts and weekly programmesActive participation in the training of volunteers

Giulia Coppini Education Details

Frequently Asked Questions about Giulia Coppini

What company does Giulia Coppini work for?

Giulia Coppini works for Zalando

What is Giulia Coppini's role at the current company?

Giulia Coppini's current role is Junior Operational Partner Success Manager.

What is Giulia Coppini's email address?

Giulia Coppini's email address is gi****@****ando.de

What schools did Giulia Coppini attend?

Giulia Coppini attended Euroconsulting S.p.a., Scuola Cospe Onlus, Ispi School, Red Cross, Università Degli Studi Di Firenze, Yıldız Teknik Üniversitesi.

Who are Giulia Coppini's colleagues?

Giulia Coppini's colleagues are Erkan Erol, Andreas Gemsa, Mario Zefanias, Lukas Schweika, Julia Dailey, Paul Durand, Marta García Costoya.

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