Service Manager for 10+ years, I have proven leadership and mentorship abilities managing small business operations. In my role, I focus on customer experience and I am in charge of solving critical situations by meeting clients and offering viable solutions. I collaborate with the directors to deliver on-time and on-budget projects. My main activities include monitoring monthly class offer and budget; creating and supervising promotional events and students activities; coordinating social media strategy and content creation; planning and delivering periodical staff training sessions.