Giulia Goi Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

São Paulo, Brasil

- Conduct product demonstrations, analyze touchpoints, and collect feedback to improve the customer experience;- Ensure customer satisfaction and increase engagement with digital products;- Ensure that the customer experience is enhanced through innovation and quality in all aspects of the product;- Study key performance indicators (KPIs) to define priorities and strategies for customer engagement.- Evaluate engagement indicators in financial operations (credit and exchange), identify opportunities, and propose improvements;- Monitor the evolution of engagement KPIs and review strategies to improve engagement;- Collect and prioritize customer demands to improve the platform experience;- Gather customer feedback on products in use and structure/prioritize the backlog with the squad;- Implement an interaction pipeline with internal areas that have direct contact with customers (Commercial and Operations);- Propose, train, and monitor a uniform discourse for commercial areas;- Create a flow/process for customer activation at various stages from lead to customer;- Define when to conduct training with the commercial area;- Guide the customer in their first operation with commercial support;- Clarify doubts about the platform at any stage of digital engagement and direct them to the appropriate areas;- Identify technical issues and direct them to the squad for resolution;- Follow up on the platform thread until the end to inform the customer or the involved internal focal point;- Demonstrate the platform from lead to customer, following the action pipeline to convince the customer to use digital products, focusing on financial products;- Provide support by clarifying doubts about using the portal, addressing errors, and informing the customer until the issue is resolved;- Guide the customer's first operation and any other operations they need assistance with;- Monitor usability tests of new features and products with the product delivery team.

São Paulo, Brasil

Experienced in participating in a wide range of foreign currency products, including Export and Import Finance, Forfaiting, True Sale, Offshore Loan, 4131 Loan, Revolving Credit Facility, Letter of Credit (LC), Standby Letter of Credit (SBLC), International Account, and Foreign Exchange.Skilled in specifying, developing, and implementing new solutions for operational processes, adapting to the latest financial market trends, technological innovations, and customer requirements.Actively involved in the development of key products, creating projects and improvements for the area. Experienced in assisting and monitoring movements of International Accounts and International Remittances. Fluent in Portuguese, with advanced proficiency in English and Spanish, and strong technical and communication skills aimed at adding value to the company.

São Paulo, Brasil

• Auxiliar (Freelancer) em Etapa Educacional, atuando no setor pedagógico, por meio de aplicações de provas e atividades envolvendo orientação para mais de 300 alunos.

São Paulo, São Paulo, Brasil

Support in maritime export shipments;Issuance and analysis of export documents;Issuance of invoices and monitoring of export shipment status.