Giulia Randazzo Email & Phone Number

London, Gb

London

Planned rota while manager on sick leave in period of unexpected sales growth; overcame staff shortages through reallocation of tasks, leading to streamlined ordering and production, satisfying increased demand and surpassing sales targets Designed new method of stock and order tracking that reduced wastage while maintaining high gross profit resulting in daily time saving of one hour Interviewed potential new hires and processed recruitment administration; selected and onboarded 15 people, keeping Operations Manager informed

London

Managed food production processes from start to finish, ensuring each team member fully equipped with all machines operating properly, order forecast correctly understood, tasks assigned with clear instructions and individual deadlines issued, resulting in on-time delivery for daily sales Designated priorities such as missing items, faulty machines and staff sickness on a daily basis, identifying best and quickest solution, minimising costs and resolving problems calmly and efficiently Led team to focus on product quality and customer service, leading to on-shift reduction in customer complaints to below shop’s average

London

Built expertise in fish preparation, developing insight into amounts required for specific recipesand liaising company-wide for order adjustment, creating shop-to-shop team collaborationTrained team members to meet company quality standards and understand updated policiesand processes, developing quiz game to identify learning topics requiring additionalreinforcementChosen as best team member of the quarter

London

Identified and implemented a range of communication styles to meet a wide variety ofcustomer needs, concentrating on service excellence value that contributed to winning'mystery shopper' bonus on 97% of the weeks.Promoted to section leader ahead of schedule, taking on team member coachingresponsibilities to improve co-worker role understanding and time management skills

Beaconsfield

Took care of three children aged 7-11 years, planning weekly schedules, dealing withunexpected events and liaising with others involved in care-givingManaged food budget, sourcing appropriate supplies that ensured healthy nutrition for 5 daysper weekOrganised parties, play-dates and wide-ranging experiences for non-school days, assessing riskand suitability while also creating stimulating activity programmes

Catania Area, Italy

Order and manage stocks Increase warehouse layout efficiency Help with phone enquiries/complaints Building customer loyalty

Cosenza Area, Italy

Upsell/cross-sell, customer retention, win back former customers Hit sales targets every month Use proprietary software tool to view customer details, manage phone calls

Rende, Italy

Plan local area director weekly calendar, organise meetings and appointmentsDeal with correspondence and phone callsRemind the local area Director of important tasks and deadlines