Giulia Romano Email & Phone Number

Geneva, GE, CH

Geneva, Switzerland

• Led after-sales client success for VIP hospitality packages to major global sporting events, ensuring seamless service and engagement through personalized support and guidance. Main projects: Rugby World Cup 2023 in.
• For each project, established and streamlined after-sales processes and workflows to improve efficiency, facilitate finance reconciliation and enhance client success.
• Collaborated closely with sales, marketing, IT, and on-site event teams to ensure seamless production and/or delivery of hospitality experiences.
• Managed the after-sales communication strategy for the EURO 2024 project, designing and implementing targeted marketing mailings. Achieved top-rated feedback in the post-EURO 2024 customer survey, with the Customer.

Milan, Lombardy, Italy

• Exceeded €150k+ monthly revenue targets by proactively converting group stay and event enquiries.
• Managed an average of 2 daily events and 2-3 monthly group stays, maintaining impeccable execution even under short notice.
• Sales, planning & operational management of high-budget corporate and social events for up to 200 guests across prestigious Milanese venues.
• All in all, mastered event sales, planning, event-day coordination, and client relationship management, resulting in 70% repeat clientele.
• Responsible for training and supervising 6 event interns across the 4 years.
• Sourced suppliers and coordinated with third-party agencies to complement the events' logistics.

London, United Kingdom

• Responsible for the sales and planning of all groups, corporate and special events for the 5* luxury property, from start to finish (up to 120 guests), to exceed KPI of €130k+ monthly set targets.
• Strong focus on special events, such as weddings and private celebrations -developed the hotel's 3 wedding packages and its sales strategy together with PR and marketing team.
• International clients entertainment and account management- resulting in my top client making up 40% of the overall annual event revenue.
• Sole responsible for the weekly forecast and budget report to be shared with the top management of the property.

London, United Kingdom

• Responsible for the sales and planning of group reservations within the F&B outlets of the 5* luxury property (two restaurants and a lobby bar): awarded with the One Aldwych Recognition Award as employee of the month.
• Assisted with networking events and fam trips in order to increase private events revenue.
• Led the project management of the monthly internal newsletter launch, including developing its content plan and coordinating timelines and approvals. Additionally, managed the end-to-end development of marketing.

Milan Area, Italy; London

Business Foundations Specialization, Business Administration And Management, General

Project Management By Google, Project Management

Erasmus +, Language Interpretation And Translation

● Languages of study/work: English, Spanish, Italian, Portuguese. ● Focus on specialised translation and interpreting in tourism, science.

Bachelor’S Degree, Translation And Interpreting, Linguistic And Cultural Mediation Course, 110 Lode/110 (First Class Honours, 1St)

● Languages of study/work: English (A), Spanish (B), Portuguese (C) from/to Italian. ● Focus on specialised translation and interpreting.

High-School Diploma, Biology/Biological Sciences, General

Activities and Societies: Scientific curriculum.IFOM internship in the cancer research area (2010)