Giulia Romano Email & Phone Number

Geneva, Ge, Ch

Geneva, Ge, Ch

Geneva, Switzerland

Led after-sales client success for VIP hospitality packages to major global sporting events, ensuring seamless service and engagement through personalized support and guidance. Main projects: Rugby World Cup 2023 in France, Olympic Games - Paris 2024, UEFA Euro 2024 in Germany and America’s Cup 37 in Barcelona.● For each project, established and streamlined after-sales processes and workflows to improve efficiency, facilitate finance reconciliation and enhance client success.● Collaborated closely with sales, marketing, IT, and on-site event teams to ensure seamless production and/or delivery of hospitality experiences.● Managed the after-sales communication strategy for the EURO 2024 project, designing and implementing targeted marketing mailings. Achieved top-rated feedback in the post-EURO 2024 customer survey, with the Customer Success team highlighted as the most satisfying aspect of the event experience.

Milan, Lombardy, Italy

● Exceeded €150k+ monthly revenue targets by proactively converting group stay and event enquiries.● Managed an average of 2 daily events and 2-3 monthly group stays, maintaining impeccable execution even under short notice.● Sales, planning & operational management of high-budget corporate and social events for up to 200 guests across prestigious Milanese venues.● All in all, mastered event sales, planning, event-day coordination, and client relationship management, resulting in 70% repeat clientele.● Responsible for training and supervising 6 event interns across the 4 years.● Sourced suppliers and coordinated with third-party agencies to complement the events' logistics.● Budget management and finance reconciliation

London, United Kingdom

● Responsible for the sales and planning of all groups, corporate and special events for the 5* luxury property, from start to finish (up to 120 guests), to exceed KPI of €130k+ monthly set targets.● Strong focus on special events, such as weddings and private celebrations -developed the hotel's 3 wedding packages and its sales strategy together with PR and marketing team.● International clients entertainment and account management- resulting in my top client making up 40% of the overall annual event revenue.● Sole responsible for the weekly forecast and budget report to be shared with the top management of the property.

London, United Kingdom

● Responsible for the sales and planning of group reservations within the F&B outlets of the 5* luxury property (two restaurants and a lobby bar): awarded with the One Aldwych Recognition Award as employee of the month just 3 months after starting the role, and elected departmental trainer in September 2016.● Assisted with networking events and fam trips in order to increase private events revenue.● Led the project management of the monthly internal newsletter launch, including developing its content plan and coordinating timelines and approvals. Additionally, managed the end-to-end development of marketing collaterals (namely, wedding and festive packages) to boost private event revenue and enhance brand appeal, from initial concept and pricing through design and final approvals.

Milan Area, Italy; London

Business Foundations Specialization, Business Administration And Management, General

Project Management By Google, Project Management

Erasmus +, Language Interpretation And Translation

● Languages of study/work: English, Spanish, Italian, Portuguese. ● Focus on specialised translation and interpreting in tourism, science.

Bachelor’S Degree, Translation And Interpreting, Linguistic And Cultural Mediation Course, 110 Lode/110 (First Class Honours, 1St)

● Languages of study/work: English (A), Spanish (B), Portuguese (C) from/to Italian. ● Focus on specialised translation and interpreting.

High-School Diploma, Biology/Biological Sciences, General

Activities and Societies: Scientific curriculum.IFOM internship in the cancer research area (2010)