Giulia Sala Email & Phone Number

Milan, It

Milan, Lombardy, Italy

- Directed the operations department, overseeing the successful delivery of all self-run group tours to major European attractions and monuments. Managed a portfolio of 120 tours servicing up to 3,000 clients daily during peak season across 7 European cities.- Reporting directly to the company founders, I led a team of 20 with two levels of management, including senior managers, tour delivery coordinators, and welcome staff, while working fully remotely with occasional visits to the Rome office.- Successfully resolved the primary operational challenge of securing sufficient licensed tour guides for the 2024 peak season, achieving a 98% guide coverage rate in Rome despite a more than twofold increase in scheduled services compared to the previous year.- Established operational performance KPIs and dashboards from scratch, implementing weekly performance monitoring mechanisms to ensure continuous improvement and accountability.- Improved the company’s proprietary product management tool by defining and prioritizing feature enhancements, leading to increased external tool adoption, improved usability for internal teams, and better data accessibility.

Berlin, Germany

- Owned the digital operational processes and products used by Zalando and its merchants to manage the Marketplace assortment (~1.5 million live products provided by over 4000 brands and retailers).- Led and mentored a multicultural team of 7 members focused on driving process excellence initiatives and product improvements in article lifecycle operations. Contributed to six-digit € annual cost savings, increased operational efficiency, and improved merchant satisfaction through process and product automation and optimization.- Directed the department’s Analytics unit, overseeing performance steering, KPI development, dashboard creation, and impact analyses to ensure data-driven decision-making.- Collaborated closely with Tech and Product teams to define and execute the strategic roadmap for technical advancements, improving the article data pipeline and content creation tools.

Berlin Area, Germany

- Led a team that advised and supported 75+ merchants in managing their products on Zalando’s marketplace, directly overseeing the performance of 5 team members.- Established and tracked key performance indicators (KPIs), creating a comprehensive reporting framework within MicroStrategy to monitor and drive team success.- Promoted a proactive, data-driven culture within the team, enhancing the quality of merchant support and operational outcomes.- Successfully implemented Salesforce as the new ticketing system, streamlining processes and improving issue resolution efficiency.

Berlin Area, Germany

- Managed a portfolio of 20+ leading fashion brands, providing expert guidance on product lifecycle management within the Zalando Marketplace.- Enhanced partner performance by significantly increasing the volume of online articles and improving content quality, directly contributing to better marketplace visibility and sales.

Milano, Italia

- Led the implementation of Egencia’s B2B travel management platform for EMEA-based global clients, managing projects with annual travel spending ranging from €50k to €3M.- Simultaneously managed multiple implementation projects, utilizing tools like Salesforce and Smartsheet to ensure timely and successful deliveries.- Conducted workshops and training sessions (both onsite and online) for 50+ participants, facilitating a seamless platform launch.- Played a key role in sales meetings by consulting with prospective clients and customizing the platform to meet specific customer needs, driving adoption and satisfaction.

Milan Area, Italy

- Joined as the first employee, contributing to the startup’s growth from inception, and played a crucial role in the development of the luxury boutique tour operator.- Coordinated a team of external software developers to build the company’s website and set up XML and API connections with major trade suppliers.- Directly contributed to generating €1.5 million in revenue within the first year by serving as a Luxury Travel Consultant, expertly designing and selling bespoke, complex travel itineraries in collaboration with local Destination Management Companies (DMCs).

Bsc In Economics And Management For Arts, Culture And Communication, 105 / 110

Activities and Societies: BS.Hive: we organized various activities with the aim of promoting entrepreneurship and startup culture inside.

Exchange Program

Intensive Course: Responsible Tourism, Sustainable Development And International Cooperation

Intensive Course: Microfinance As A Tool For Development